Haslett >Automotive Sales & Services > Haslett Road Marathon
1619 Haslett Rd, Haslett, MI | Directions 4884042.746972 -84.407723
Monday 7:00 AM - 11:00 PM, Tuesday 7:00 AM - 11:00 PM, Wednesday 7:00 AM - 11:00 PM, Thursday 7:00 AM - 11:00 PM, Friday 7:00 AM - 11:00 PM, Saturday 7:00 AM - 11:00 PM, Sunday 7:00 AM - 10:00 PM
I'm a single mom and I know that I can depend on the guys at the shop to take care of all my vehicles and not rip me off. They provide friendly, quality service and go out of their way to help their customers. Even with this harsh winter, Matt and all of his team worked overtime trying to service as many vehicles as they could. They worked late hours to make sure those that relied on plows for an income would have everything in working order to get out there and plow for the community. They all take very good care of my family and me. Very reliable and I know I'm in great hands! Would not take my car anywhere else. They have my full trust and confidence!
DO NOT go here. I got talked into taking my vehicle here instead of elsewhere for an inspection and i am regretting it. It needed new pads and rotors When I would brake the vehicle would pull to the right but after i refused an estimate of almost $1000 i got it back the brakes literally did not work at all. AT ALL! I literally had to hit the curb to stop the truck in the parking spot. I do not think they intentionally messed up my vehicle but they good customer service would be giving the vehicle back in the same condition it was in when you recieved it. Besides that it is obvious Matt and his crew are a little pushy as i was interrupted several times and they do not take hardly any "care". The guy that picked it up whipped out of the parking lot like a flash, started it up and vroom vroom, did not even let the engine sit for five seconds. Poor service and poor quality care. Do not bring your vehicle here unless you want to pay way more than you should.
I do NOT recommend sending anyone there because recently I had concerns with my vehicle and had it towed into the shop for a professional opinion. After dealing with a somewhat polite employee and receiving different phone calls to confirm the work needing to be done everything was all set. (Some repairs offered were not nearly as necessary as others but things ended up being taken care of) The main reason I will COMPLETELY NOT RECOMMEND anyone coming here is the lack of care, respect and customer service skills the upper management has.
While starting a conversation with a woman at the front desk who started the conversation by putting chips in her mouth, she continued the conversation with food still in her mouth, which was absolutely disgusting.
I requested a call from someone who would know more information about the repair work and she had a Matt (to my knowledge the owner) give me a return call. When he returned my call, he was absolutely rude! Interrupted me, belittled my knowledge base of cars and turned the conversation completely south. I will NEVER return and I would recommend NEVER giving them business.
My college age son took his '06 PT Cruiser to repair the air conditioning. I'm in Alabama. They appear to have marked up the parts 100%. Replaced a radiator support, mounts, ac line and expansion valve line plus evacuated and recharged the AC. Cost.... $1146. I thought this was too high. I wished my son shopped it around. I called the Chrysler Dealership to confirm the parts were marked up. By the way the dealership said they did not mark up parts. The repair fixed the problem. The damage was related to hitting an icy mound that contacted the front radiator bracket which damaged lines. The Expansion Valve Line was plugged which they replaced after they recharged the first time. You be the judge on cost of repair.
Undercover Mechanic Reviewer – I recently went undercover with my automobile to the Haslett Road Marathon on the corner of Marsh and Haslett.
Perfectly qualified mechanics who are not professional at all. Matt the owner was extremely rude to myself and wife during our time there while Matt tried to explain what was wrong with the vehicle.
Already knowing what was wrong by having a certified mechanic install a purposely defected hose which caused the AC and cruise control to malfunction; Matt explained to me that I needed the AC system replaced/repaired for an estimate of 400-500$.
The hose that needed to be replaced costs about 3$ and 15 minutes of labor.
I'm glad they are making a profit in these hard times. I highly recommend not using this garage for anything except to purchase a soda on your way out of town. They managed to keep them pretty cold.
Terrific Bunch – I brought in a Cherokee with three problems: cruise control, AC/heat blower and a surging engine. They found a loose vacuum line, popped it back on and voila. Done. Saved me enough in anticipated repairs to pay for new shocks, which I needed.
I was referred to these guys by another station because they "have a great reputation." Now I know why.
trusted service – Our family have always trusted Matt (the owner) for years with our cars. They do a bangup job and never over diagnose. They are great. Nice too
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