Lansing >Consumer Electronics Repair > Electronic Specialists
521 E Jolly Rd, Lansing, MI | Directions 4891042.683298 -84.546979
Mon-Fri 9am-5pm ; Sat Closed ; Sun Closed
My flat screen TV stopped working after less than 2 years. Found Electronic Specialists in Yellow Pages and took TV over. The shop was cluttered, dirty and junked up with old electronics. The man and woman at the desk had an argument about finding a pallet to put the TV on; very unprofessional; I thought the man was rude to me and another customer who had come in. Should have followed my instincts and walked out. A day later, a tech called me saying the TV was repairable for a small price with a new board and I said to do it. He called me back a couple days later and said both the board and panel were faulty and couldn't be repaired. I said in that case I didn't want the TV. Later that day I spoke with a TV tech I knew from work who said what I had been told was suspicious. Left a same day message with Electronic Specialists that I would pick up the TV. When I checked the next day, they said they had already dropped the TV in the dumpster after stripping out parts. All I can say is be careful if you deal with this company. I will not again.
Very satisfied. Had a 6mo old 55' plasma 3d smart tv. Tech was able to determine through phone analysis what the issue was and worked with the manufacturer to get the part. Came to my house in East Lansing, took the tv to their shop and had a turn around time of less that 24 hours. Very professional and courteous. Would recommend to anyone.
Low quality work – Agree with tennisplayer331, unprofessional and rude. I had a service call that fixed an issue with my TV, besides said issue TV was fine. As a result of service TV has all new issues, undoubtedly caused by the service call. They refuse to guarantee their quality and work and will not correct their own mistake. After service technician left, I even found screws on the floor that were not put back in the case and a scratch on the glass top. Do not give them service.
WARNING! UNPROFESSIONAL AND RUDE – BEWARE! You get what you pay for! They may sound ok and convince you to do business with them but be careful! You would be better off finding a place that is reputable and more service focused. They seem to be interested in making a profit more than helping the customer. Be careful if you use them and don't let them run up your bill!!
Satisfied Customer – I brought my19 month old TV in to ELECTRONIC SPECIALISTS just after they opened and was watching shows on it that evening. I received fast friendly service at a reasonable price. They made contact with the manufacturer for possible coverage beyond the stated warranty. My particular repair may have been relatively simple but the service experience was great.
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