Portage >Beauty > M Spa
2276 E Centre Ave, Portage, MI | Directions 4900242.200955 -85.563238
Mon Closed ; Tue 9am-6pm ; Wed 9am-8pm ; Thu 9am-8pm ; Fri 9am-6pm ; Sat 9am-5pm ; Sun Closed ; Appointments Available
I would just like to say that I think the fact that the child was autistic should not be a factor in this whole discussion. How was the salon owner to have known this? What I do know is that I have three children and would never, ever take them to a high end establishment for a haircut where people go to get away from their kids and pay a lot of money for some time to themselves and relax. Furthermore, I think that the business owner had every right to say something to the mother. However, I do believe that the manner in which she did so was uncalled for. She could have made her point to the mother in a professional way instead of insulting and embarrassing her in front of everyone.
The owner of this establishment is a horrible person!! Please don't go here. Spend your money elsewhere.
To the owner of M Spa...When presented with a problem within your salon walls, you have two choices. Deal with it like a mature, responsible business owner or have a freak-out. You chose the freak-out option.
I can understand not wanting a crying child in your establishment as it might be bothering other customers. But berating the mother and child in front of other customers is not acceptable in any business.
You will get what you deserve from the court of public opinion.
This owner is lucky I don't live in Kzoo or was there during her ridiculous unprofessional outburst. I have friends with autistic kids and if anyone treated them the way she treated this mother and child...I most likely would have called her out on her unprofessional b.s. after of course paying for the kids haircut and having the mom and him leave so more "discussion" didn't scare the poor kid. Hope the stylists leave and get jobs somewhere else and Michelle Mott the owner goes out of business. Karma's a B! You reap what you sow!
I can't believe anyone would want to spend their hard earned money at this place! Just makes me sick at the owner for ever ever treating a child like that! Hope she loses business for this crap she pulled! Maybe someone needs to return the favor and show how that would feel! She probably doesn't have any feelings.
I bought gift certificates from here for Graduates! I will fight to get refunds!
Shame on you Michelle Mott (owner of M spa) for bullying your customers. I can't believe that you would scare a child by yelling at him like that..autistic or not! I feel so bad for this Mother. I'm glad at least the hairstylist tried to finish the hair cut but what she should have done was tell Miss Mott to control herself. I hope Karma comes & smacks her in the face. I have used M spa services in the past but I will never ever use them again. I suggest her employees start to look for new jobs! I am very sorry that this Mother & her son had to go through this....soo sad!!!!
Anyone who plans on going here...DON'T! The owner does not deserve to profit off of anyone. My heart goes out to the mother and child that were bullied by owner, Michelle Mott! If you treat clients this way, I can only imagine how everyone else gets treated. I hope you're shut down.
This spa owner should absolutely disgusted with herself! If she doesn't want children in her spa she should not accept appointments for them. To insult, degrade and embrass another human being ..and especially the mother of an autistic child.. is beyond low. I hope your employees are able to find work elsewhere and your company doors are closed!
you will NEVER get my business! I have NEVER heard of an owner bullying a customer. From what I understand that poor buy wasnt bothering any of your clients, and the fact that you shamed him and his mother enough to make them go OUTSIDE to get his hair cut on the lawn is disgraceful. They are PAYING customers as well you arrogant lady! APOLIGIZE!
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