1098 West 3 Mile Road, Sault Ste. Marie, MI | Directions 4978346.464450 -84.386968
Good, but pricey. – Out of the theaters within relative easy driving distance for me (Mackinaw City, Cheboygan, Petoskey, or the Soo), the Soo (MI) is the only one with digital picture (yay!).
The ticket prices aren't bad, especially compared to a larger city, but concessions are kind of ridiculous. Definitely too ridiculous for a "budget" (as Carmike often claims to be) cinema.
The customer service, on the other hand, has always been great in my opinion. The people are friendly and efficient and seem to enjoy working there.
It's not my regular theater (when I do go I'll often forgo concessions entirely due to the prices) but they have the best movie selection around.
customer service terrible – drove 30 mile for the movie. waited 25 minutes for tickets because they wouldn't open a ticket booth and you had to wait at the concession area for tickets. saw 12 people leave and at least 8 leave line and just go in. money must not matter
Prices outrages – Going to the movies has become a very expensive outing...even for our children....how does the movie industry expect us to view their movies with such outrageous prices....look at the money these stars are getting to be in these movies...this is a travisty....sad very sad....
finding a real person – does any one know where to call to make a complaint? We drove 50 miles to find the theater closed until 7pm. We looked up movie times before we left. If times were changed, it should have been posted in the paper... We checked 2 days in a row. No changes in times. It's bad enough with the prices of movies, popcorn and a pop, then we show up for 4:30 and no movie. Any help would be appreciated.
Pretty Good – I feel that the previous "reviews" don't actually describe the quality of the theater itself, but more so the inability for some people not to bicker over petty things. So here's my experience...
I've gone to this theater roughly a dozen times and its always been pretty good. I walk in, buy a ticket from a smiling employee who then directs me where to go, and I sit down and watch a movie. Sound quality is always great, I can honestly say that it made the experience complete when I saw "300". Seating is usually pretty ample, aside from huge opening nights where everyone is there. The only thing I don't like is that movies always take like 10-15 minutes to start because of advertisements, but I imagine that's pretty common. Other than that, its basically what you expect from a theater. Except some people apparently put their dirty shoes where your head goes.
Don't be Rude... – Well Tj, you sound like you're one of the theater reps. Nice to know your opinion and all, but collegestudent2012 seems to have a good point... and it's not like she left out details. She told us he came in twice. But no self respecting establishment would have ever permitted him to talk to a customer like that, regardless. And if you do work for them or are just friends with someone who works there, you might want to take that into consideration when you plan your next "helpful" marketing strategy.
Best Theater Ever!!! – They do a great job for working for a shitty company. They often deal with ignorant customers who feel they are kings/queens/princes/princesses or whatever. Collegestudent2012 is just upset she was knocked off her throne.
Poor Costumer Service! – My experience at Carmike Varisty Cinema in Sault Ste. Marie, MI was one of the worst service-costumer interactions that I have ever encountered.
Me, my sister, and my boyfriend went to go and see Sandra Bullock in "All About Steve." Everything seemed to be going fine and dandy, except that the seats were uncomfortable. There were about 8 people in my theater (about 5 in the front row, and us three in the middle of the middle row) and I didn't see any signs and there weren't reminders before the movie to not put your feet up--- so because we all have a natural urge to be comfortable I put my feet up. About half way through the movie my sister tapped me and said "put your feet down." I did and then noticed that there was a guy standing at the end of the row (about 6 seats down.) Apparently he had came in and was tapping the plastic part of the seat at the end and apparently said put your feet down. Because I was never told directly, I forgot that it even happened and ended up putting my feet back up about 15 minutes later. He ended up coming back in about 10 minutes left in the movie and this time walked down to my seat, tapped back of my seat really hard and yelled "I guess you are ready to go home, GET YOUR FEET OFF MY SEAT." I was startled and apologized profusly. My boyfriend thought that that was the first time that he had came in, and that was the first time I had heard him say anything.
I used the restroom after the show, and my sister walked in and said "He is out there glaring at us. I want to say something. He is so rude." We walked out and my sister said "Is it ok that she used YOUR bathroom too?" I looked at him and nicely said "I didn't mind you telling me to put my feet down. It is not a problem, I understand--- but you could have been nice about it." He said "Oh I was nice, we usually kick people out the second time we say something." I reponded "I didn't even know you came in the first time, I had to hear your "warning" from my sister. You should have came and told me directly in a nice way." All he could say was "Well..." I concluded "I just want you to know niceness goes a LONG way."
He was then even more rude and said "Well then have a nice day...(in a snotty tone)" as we were walking out. And when I was half way out the door one of his employees said in a snotty tone "And don't come back" and then laughed.
Whatever. I don't plan on going back if I can help it, and I told all of my roommates (8 people plus all of you) that if they could help it to not go back too. The saddest part of all of this is that the guy was the manager. We plan on taking our business to the Canadian Cinemas right across the bridge in Sault Ontario.
I recommend that if you would like better costomer. service that you do too!
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