Newport >Waste Removal > Highland Sanitation & Recyclng
1811 Century Ave, Newport, MN | Directions 5505544.884015 -92.986655
Terrible service and they increase their fees constantly!! – they price fix and constantly increase their fees without telling you in hopes that you don't notice! We finally called to get it corrected and their customer service people are so bad the would not correct it. On top of this, when they miss your pick up...and they often do, they won't come back for a week. Even though it's their fault!!! Terrible company. We finally changed to someone else. We would never use highland again!!,
Great Service – Like the previous review, I have nothing but great experiences with Highland. The staff are courteous on the phone, and after removing trash from our container, the driver brings the container to our driveway to save us a few steps.
Their pricing is the best around (even without specials), with no unexpected (or hidden) fees.
Maybe if you treat people well, you will get the same?
Best service and prices – I've been a Highland customer for over a year now and have service both for my home and also for income properties. I couldn't believe the negative reviews and wanted to offer my high praises for Highland. Their pricing and helpful phone support are top notch!
I am very disappointed in Highland's service techniques the carrier damaged my container in April 2011. It is now June 2011 and I was promised a new container in April ever time I called they stated that the containers were on back order. But I continue to see new containers being delivered thru my neighborhood but not to me? Every day I have to clean up trash due to the gapping hole in my trash container that rodents and small animals are pulling my trash put and distributing all over my yard. I am cancelling my service and going with another company after 6 years of service....
Illegal practices in St. Paul – I was angry to discover that Highland Sanitation doesn't treat yard waste separately in St. Paul. They rent out a separate "yard waste" container and I pay to have it composed, but it is collected in the same truck and burned with the trash. I contacted Ramsey County and they said this is illegal. I don't appreciate paying for the separate service when technically there is none, and I don't like that I was misled when contracting with them, and I don't like that my yard waste isn't being composted as it should and can be.
TERRIBLE service and constantly increasing fees!!!!! – We have had a terrible service from Highland for years now! We just changed to another company and are very happy. I would NEVER recommend Highland Sanitation. They constantly miss pick-ups then will not come back to pick up and make it right. They always mess up our bills and over charge us. They have a lot of hidden fees and will raise your fees as soon as they can! And on top of it all the customer service people when you call their office are VERY RUDE!!!
The Worst! – we stopped using their service because they kept giving us late charges on every single bill. We wasted so mush time on the phone with them about these ridiculous charges, that we finally told them that we didn't want their services anymore, and the woman on the phone could've cared less. Good riddance.
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