1865 Iowa Ave, Riverside, CA | Directions 9250733.994423 -117.340580
This company calls you from numbers you have dialed on your phone. They hack into your cell phone records. They use spoof applications. They harass you, threaten you, steal from your bank. Give your information to 3rd parties and basically stalk you like no other. They all use the last name evens. They will ruin your financial life. Read your emails, cheeking, phone records, if they were giving away gold I woulds not take it. Fake company to commit fraud and latley they swear, curse scream. They call you at work, they even called our daughters teacher. And FYI we did not owe a bill spent over 8 k. It was once a item was lost they became a issue. Ups tracked it going back to them and they still call.i have repo
BEWARE! This company is the worst. I have turned them in to the fcc and the sectary of state in my city. They call and harass me from spoofing phone numbers at least daily. Don't do business with this company they are crazy! what they are doing to me, I no is against the law and that is why I have turned them in!
Rip off! Total dishonest! DO not buy or order. Also same people use diferent names. I made the mistake of ordering. Returned it and now they don't have a record of it being returned. Oh well! I filed a complaint with them wiht the CA attorney General's office and the BBB and putting warnings on anysite I can find. those of you that have complained file a complaint with the attorney general.
Classic bait and switch fly by night operation.
I'm sure many of these reviews are truthful from genuinely hurt, frustrated or angry ex-customers and victims. As for people not paying their bills, it's not surprising. Hell, the only good review is obviously a big state supply complaining about all the customer service complaints they get! It's no wonder they aren't getting paid!
If I order a box of gloves, I expect gloves not flashlights. Is that not unreasonable? Is this not a simple and humble expectation?
The BBB has nearly 90 complaints on them ranging from misleading ads, not honoring warranties and guarantees, and product complaints! The BBB said it best:
"Business has failed to resolve underlying cause(s) of a pattern of complaints"
The BBB also has listed when you search for them "Office Supplies - Sale by Deceptive Telemarketing" right next to their name.
My own experience is simply this. I regret not reading the reviews and checking the bbb first. It was the first and will be the last time I ever make that mistake.
And for their billing department... Do you kiss you children with those lips?! seriously, sailors aren't nearly as foul.
Horrible Business...Rude and unprofessional – I don't know how they got my business number or home phone but they refuse to quit calling even after being asked repeatedly to take my number off the calling list. I have told them I will never order anything because we don't do business that way but they refuse to quit calling. When I tell them to stop they cursed me and said "How dare I tell them to not call me and used and explicative name. Do yourself a favor and don't order anything from them or they will never leave you alone. They change their number and call from blocked numbers so you cant block their calls.
Thanks Chris & Teresa....I read your review then several oth – I am really glad I just "googled" these clowns and read some of these reviews. I think I just saved a few hundred bucks and a big P I T A......
The middle of last week my dinner at home was interupted (on my home phone...don't know how they got that number....I own a landscaping business....)
The dude on the phone is so over the top obnoxious and pushy I actually stay on the linje in an amused state of disbelief....He is pushing rakes tonight....I try about 10 times to get rid of him and he won't take the hint....While I abhore telemarketers in general I also have a hard time saying NO.....He finally wears me down if for no other reason than I want to return to my dinner.....So I am going to buy a half dozen of the best rakes ever made....lol......The guy tells me that the shipping department will call the next day to verify the order and I say fine,....They called and left me a few messages the next day. I was in no rush to get back with them and decide I am going to think on this a few days...I already got plenty of rakes but then again in the landscaping biz can you really ever have too many rakes?? Especially if they are the greatest rakes in the world and by purchasing them I am going "to help the sales guy feed his kids".....You should have heard this story.....
At any rate, calling back the shipping department was not my top priority last week and this is also off season for landscaping where I am at so I am in no rush and I am not even checking the office voicemail every day unless it is snowing or something.....So we decide at the last minute to leave town for the weekend and take advantage of the 3 day weekend the kids have...
Friday night as I am driving down the interstate my cell phone goes off and it is a guy in Big State shipping...I am like wth?? how did they get this cell number....Later my 11 year old would tell me he took a call from them and gave them the number....I acted like it was a dropped call because I was starting to get annoyed. He called back like 5 times in a row and proceeded to call...or somebody from the company did all weekend.....when I got home I discovered they just blew my home phone and office phone up almost all weekend and all day today......Is selling 6 garden rakes going to make or break these jokers?? I can only imagine what a pain thiese clowns would be if they actually got my order....They would call every week and bug the heck out of me and after the reviews I have read I am certain the "Worlds best rakes" would have sucked big time!! Tomorrow when "Rick" from big State makes his 75th call to me in 5 days regarding these rakes I'm gonna tell him where to put those things....any one want to venture a guess where? Lol.....
Hello! My name is Roger Schmidt, and I am a Customer Service Rep here at Big State Industrial. I wanted to apologize for the incident(s) experienced with your salesman. He is NOT an employee of ours. Our verification dept calls and leaves a message once a day only. We do not ship any order until all information is verified for legitimacy and accuracy. I'm sorry you were bothered by this policy. That was never our intention.
BAD SALESMEN – I was coerced into buying not one, but six pairs of these supposed "best gloves you'll ever own". From a salesman who calls himself "Richie Rich". I kinda laughed and he insisted this was his real name. I tried politely to turn down the order, after several tries, I finally gave in. The terms were I would get the gloves sent to my home, and if i did not like them after 30 days I had every right to send them back. The salesman told me if I sent them back I would not be charged but if I kept them I would receive a bill in the mail, of $25 Per set of gloves + shipping/handling & tax. The day they arrived, upon my inspection they were way overpriced and a big disappointment (for the best pair of gloves you'll ever own). Not to mention "one size fits all"?? The same day I received them I went straight to the post office and sent them back out with return receipt requested. I also called them back to let them know I was returning them. He than proceeds to argue with me that i couldn't return them (which wasn't the original agreement) and that i needed an r.m.a. #. Or they would just get sent back to me. after a big argument I got one. I received the return receipt back from them and thought it was over. Because they had received the gloves! Not to mention I had to pay to ship the gloves back. After they were sent back, I was harassed on why we did not want the gloves. I explained multiple times on why I did not want to keep the gloves. I told this "richie" ,to not call my house repeatedly! Tonight he called AGAIN and I told him to stop calling my house, I was polite about it. He proclaimed that the last person I talked to was not him. (which I know it was). He would not take no for an answer either. At the end of the conversation I was about to tell him for the 3rd time to not call my house and he hung up on me. I looked up the number I had for him, and called it back. A lady answered the phone, I asked to speak with richie and she said the "salesman" were not around at the moment. (I had just spoke to him 3 minutes before this)! She also had an attitude, I told her I will never buy anything ever again! Anyone sticking up for this company, must work for them. And as for these people saying that ppl should suck it up and pay they're bills. Im pretty sure people would if the merchandise was what was explained to them on the phone. They should tell you "hey we over charging you for things you can get at a 1/4 of the price anywhere and not pay shipping/handling. It is a joke to me. And everyone's scenario is not the same, so you cannot just say "suck it up and pay the bill". That just makes you sound narrow minded and also makes it seem that you also work for this very unprofessional company. Personally, I think it's a scam. I don't think they should call your house and harass you. I think something should be done. I know if they call my house again, I will definitely be in touch with the authorities & the better business bureau. I wish I would have looked them up on this website first before ordering. Than I would have seen these negative comments and not ordered in the first place. My mistake, Won't happen again. For all you 5 stars out there, good luck with your "Big State Industrial Supply" company. LOL!!
My name is Roger Schmidt, and I am a CSR at Big State. I am absolutely shocked and appalled at the treatment you received from your salesman. Big State does not employ ANY salesman. I have no idea who is responsible, but I definitely want to find out and make sure that this doesn't happen to another one of our customers. Please contact me at your earliest convenience at 800-627-3511 x305. There is absolutely no excuse for this kind of treatment, and I need your help to put an end to it.
These guys are just flat rude! – I don't know how anyone could possibly buy anything from this "company". Just rude and they are a complete waste of time. They must be part of the federal government. They are real tough on the phone. Would love to actually meet anyone that works there. Then we can see how tough they are. Come on - - I dare you!
My name is Roger Schmidt and I am a Customer Service Rep for Big State Industrial Supply. For over 20 years we have prided ourselves on providing exceptional customer service serving the needs of our professional community. Your complaint seems a bit vague, so I have no idea as to what the issue is that has prompted you to leave this review. I would like to offer you the opportunity to call me personally and let me see what can be done to help you. Thank you for your time and attention.
Saleman harrassment! – We have these guys that call on a regular basis to sell shovels and items we typically purchase at Home Depot. They lie and say they are with some big contractor (we are in construction) to get past our gate keeper. When they get the owner of the company, proceed to try to sell and will not take no for an answer. They will argue and insult when we will not purchase. We typically hanging up. Today "Sam" called and refused to take no for an answer. I passed the phone to a colleague who told him to take us off the list and never call back. By this point he was furious and yelling insults. We asked for his company name and he said if we reported him it would be slander and he would sue us, saying he was recording the call. I reported him. He called back again on two different bogus caller ID numbers, threatening to sue us for reporting his inappropriate behavior. I reported him again. I do hope they take us off the list!
My name is Roger Schmidt, and I am a Customer Service Rep for Big State Industrial Supply. I have read this review and I am alarmed at the treatment you have received. We do not have a sales department or employ any salesmen for that matter, however, I would very much like for you to contact me personally in order to get some more information from you so I can attempt to get this issue resolved for you. Please contact me at your earliest convenience. Thank you for your time.
Harrassment... Remove me from your call list – These people are idiots. They talk to you like they know you and then hang up if you question them about their integrity. Pain in the butt....
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