Ramsey >Car Washes > Blue Velvet Car Wash
14101 Saint Francis Blvd, Ramsey, MN | Directions 5530345.226703 -93.397142
NEVER. I mean NEVER go here! Good lord they are disrespectful and damage your vehicle.
Damaged my car and won't respond! – If I could have given zero stars, I would have.
I went to Blue Velvet on the last day of a Living Social coupon. It was busy and that was expected and was fine. My car and its tires were fine when I got to Blue Velvet. When it came through the wash, the back left tire was completely (as in, on the rim) flat. I immediately went to management and they refused to help me.
When talking to the manager, he refused to inspect the car and stated flatly that there is no way the back tired could have been damaged by the car wash. In inquiring with staff at the car wash, I was told that their normal load was 100 cars per day and that on this day they had had more than 170 cars during the day. As a result the track was substantially out of alignment and they thought the track likely damaged the tire.
I asked the manager if he could give me the name and contact information of the owner. He refused. Several times. I told him that I was a lawyer and that Blue Velvet was liable if they damaged my car. He openly mocked me, saying that I was making up being a lawyer because I did not have my business card on me when I went to the car wash. After producing my attorney license, he said that I couldn't be a very good lawyer. Eventually I was forced to call the police to file a police report because the manager would not give me any information to resolve the situation.
In investigating Blue Velvet (I have to take them to small claims court to recoup the $400 I had to spend replacing the damaged tire and the opposite, balancing tire), I learned that they consistently pay below minimum wage, pay employees under the table, and generally have shoddy busines practices. It is no surprise that their response to damaging a customer's vehicle is to bully the customer.
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