12477 Plaza Drive, Eden Prairie, MN | Directions 5534444.867368 -93.436324
M-Th 8:30am-9pm, F-Sa 8:30am-6pm, Su Closed
I bought a used vehicle from Metro Ford in 2011. They have had their paint conditioning company repaint the front fenders of my car 3 times. The last time they needed to repaint them twice due to solvent bleed. Now after 3 months the paint is peeling & neither Metro Ford or Minor Details will stand behind their work. I would stay clear of buying a used car at Metro Ford.
This is one of the slimiest car dealerships I have ever worked with. The salesman are greasy liars who will do ANYTHING to make a sale. (Worse than normal car salesman). The financing department is just as bad. They were mad that I paid a loan off very early and acted very rude and upset and even through a temper tantrum. It was very unexpected yet kind of amusing.
I had called for some unknown charges that I found on my 1st bill with these guys so I had called in and again was talked down to, treated very rudely and then asked to remove these charges I didnt agree to, they got all bucky, said they were going to remove them and never did. I called them numerous times to take care of this, was hung up on a couple times, promised it would be removed, but they never were. I ended up having to go through Ford itself and the charges were removed and refunded within a matter of minutes.
I would NEVER recommend buying ANYTHING from these guys. I would warn people to stay as far as they can from this place. I have worked for Ford for over 5 years and am embarrassed to have this place be called a "Ford Dealership".
DONT WASTE YOUR TIME WITH THESE SLIMEBALLS.
Great sales experience. Beau listened to us and was very responsive to every question we had. IThe sales manager and finance guys were also helpful and understanding. Buying a car is a big expense and this team knew how to treat the whole process.
Terrible Service – I called them twice and was forwarded to a voicemail. Finally after calling them three times, they tell me that no one is available to talk to me. So I just called back the next day. When I called back, I was able to talk to this guy named Michael. He said he was with a client but would call me right back after he was done. Or would have one of his people call me back. He took down my number and name. And the day went on, but no one called me back. This is no way to treat people. Terrible service. I will never recommend this place, and highly suggest going somewhere else. Obviously they just want your money, and don't care about you as a person.
Terrible Service Department – If you take your Truck to Metropolitan Ford for service, make sure that you check all the work they do on your vehicle when you pick it up from them.
I took my truck in for a tune up in late fall of 2010. They of course told me that about the breaking spark plug issue and that if they had to tap them out it would be at an additional cost. I got the truck back and over the course of the winter the gas mileage really seemed off. A few weeks ago, my brakes needed to be done, so I took it to a mechanic friend of mine who said that he could easily do the brakes. After a tough MN winter the inside of the engine was quite dirty so he gently rinsed it off. After that rinsing, he started it up to take it for a test drive and finds that it is misfiring and the check engine light comes on. His Diagnostic Scanner identified a misfire on cylinder #3. Checking into that he finds out that whoever did the spark plug change, broke off a piece of the head casting where the bolt that holds the coil in place screws in, and that the coil and rubber spark plug boot were so loose there was no electrical connection to the plug. He reseats the coil and boot and I make an appointment to take the truck back to Metropolitan Ford to find out what happened. A phone call from Metropolitan Ford the next day reveals that not only was the bolt not holding the coil & boot in place, but that one coil was an aftermarket unit that they don?t even sell, and for an older F150. In addition, the cylinder head on that side is cracked (they have never seen this happen) and has to be replaced. From the time that I took the truck in until now in July is less than 3,000 miles. They accused me of having someone else work on the truck without me knowing it, replacing this coil and in the process, and cracking the cover. That there is not a chance that their technician of 25 years did not do something wrong during my tune up, and try to cover his tracks. However, the dealership will split the cost of repair with me and accept some responsibility.
This is not the first time that I have had an issue with the Metropolitan Ford Service Group. I took my truck in for service several years ago and when I arrived home, I walked around the back of it and discovered that they had creased the back tailgate. When I called to enquire about the crease, they came back and said that the oil change technician admitted to doing it with the oil change cart, but never told anyone. I was not happy about it, but they accepted responsibility, they agreed to fix it and gave me a rental car. This is another example of their sloppy and careless workmanship, and not taking any corrective action without me, the customer, having to bring it to their attention.
So, my wallet is now $ 265.00 lighter, my truck does in fact run better, and the lesson I learned is to never take my truck to the Metropolitan Ford Dealership ever again.
High Pressure sales! – Metropolitan Ford is in the business of high pressure sales. We did not agree on the purchase price and we told them that right away. They encouraged us to stay and told us not to "give up". For two hours the finance guy came and went with different offer but never changed the purchase price. Eventually the sales manager came in and asked us why we wouldn't purchase the vehicle. He questioned our decisions not to purchase and argued about the price again. They are not a one price shop and they did not come down on the price at all. Not even 1$. He was very rude and insulting, eventually telling us we could not get approved even though we had a check in our hands for the purchase from an online loan provider.
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