5201 Excelsior Boulevard, St. Louis Park, MN | Directions 5541644.931339 -93.34622
M-F 9:30am-8pm, Sa 10am-6pm, Su 12pm-6pm
Terrible Service...go somewhere else – I went in here this week to buy some shoes and I wanted to support a local store. Like other reviewers have mentioned, I waited in the lobby for 20 minutes for someone to assist me. Finally, someone came to help me (there were a lot of customers in the store). The person who came up to help me did not believe me that I knew my own shoe size, was skeptical when I told him I wanted another size and basically tried to force the wrong size on me. He was also did not know the sizing conversions for the brand (he told me a 40 is a nine when the brand's site clearly says it is a 9.5 to a 10.) Will not come back here. Disappointing.
Unfortunately very poor customer service! – I couldn?t believe the poor service that I had at Schuler?s today (3/16/2008) that I felt I needed to share. Not one person said hello or even approached me as I was looking around for ~20 minutes. Surprising myself I found a clearance shoe that I thought I?d pick up. I decided, well I?ll proceed to the checkout & just purchase the clearance shoe and comeback another day or two when I goto Trader Joes for my Merrell shoes since noone was willing to help me. The check out line was long & slow. One lady walked up to their 2nd register on the tennis shoe side of the store and waved a teen over that was standing next to me. I actually decided to follow & I know the lady at the cash register saw me because we made eye contact when I walked up behind the teen. I waited patently. I actually had my credit card out ready to purchase when the teen & his mother were done. When it was my turn, the lady at the register looked at me snotty like & said, ?I can?t help you. I have to help someone else.? I literally felt like chop liver. Here I was walking around the store with a shoe in hand, I even stood in line to get help & the first thing I am told when I?m ready pay is ?I can?t help you.? Great. I look at the other line which is now longer then when I left and couldn?t believe this lady didn?t say this to me when she first made eye contact. I left the shoe on the counter & walked out. I couldn?t believe that she would?t help someone who was literally ready to pay or at the very least find someone to help me. I had been in that store at least ? hour (10 minutes in line) & nobody was willing to help me. I?ve always rather shop at local business than large department stores, but I will not spend money somewhere that makes me feel crappy. You just lost a customer who easily spends $500+ dollars on shoes a year & used to recommend you. Now instead of recommending you I will proceed to let people know what a crappy experience I had & warn them not to shop at Shulers.
This shoe store wants you to be a little nicer to your feet. – In Short
This local chain prides itself on its sensible, stylish selection, so it doesn't sell anything spiky or without support. Find soft European brands such as Ecco, Josef Siebel and Born for walking and working; soft but not slumpy Haflinger clogs; and ergonomic athletic shoes by New Balance and Saucony. Even though they don't make them here anymore, Shuler gives props to the locals by carrying Minnetonka Moccasins.
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