Jewelry >Elequent Jewelry Inc
4833 Minnetonka Blvd, St Louis Park, MN | Directions 5541644.948389 -93.341444
I just wanted to say my Fiance (ha that's crazy to see :)) got my engagement ring at Elequent Jewelry Inc. Him and his mother had wonderful caring service and they are excited to bring me to get my ring sized. I would just like to say thank you for your caring ways and for a BEAUTIFUL ring. I am excited to see the store and get the ring fitted to my finger. You have "made my day" and many more to come. Thank you.
Response to poor review – As the old adage goes, "There are two sides to every story". As one of Elequent Jewelers owners & in response
to a review, I would like to point out a few facts pertinent to the mentioned repair. The 16 year old ring was presented
to us with normal wear & tear you would expect from a ring worn daily. According to our repair records we were asked
only to replace the emerald baguette & unfortunately a very unforgiving stone to work with as they cannot take heat or pressure,
making burnish setting very difficult. In addition to replacing the stone & refurbishing the setting itself the ring was
returned in better condition. All of the customer's replacement costs & goldsmith repairs were refunded. Timely ring
checks & cleaning could have easily avoided this unfortunate situation.
We have owned & operated Elequent Jewelers for over 25 years & our repeat business & customers speaks for itself.
As a trustworthy & hardworking privately owned jeweler we strive to provide excellent customer service.
VERY DISAPPOINTED – I brought my wedding ring to Elequent to replace an emerald that fell out of my setting. The first time they fixed it; if fell out after about 1 year (previously I wore the ring for 16 years with no problem). I brought it back a second time, lasted less than 1 year, I was charged every time for the service. Brought it in a 3rd time, after not hearing back from them for 1 month, I called to find out the status of my repair, they didn’t have a record of my ring and couldn’t find it (thank goodness I had a receipt) after several hours they called back and said they found it, no explanation of where it was! It would be ready for pickup on Tuesday. I called Tuesday to make sure it was ready and they said they couldn’t find an emerald to fit but if I wanted to wait another month they could find a replacement. 15 minutes later they called and said they found a replacement and I could pick up on Friday. I wasn’t able to get to their store before it closes so I had my son pick up the ring. When I inspected the rings repair I noticed the emerald was smaller than the original (the ring had two emeralds on each side of a carat diamond) and there was a large gouge in my setting, it was a mess. I brought it back and they said they could send it back and try to fix it but wasn’t sure if they could. They didn’t seem to care one way or the other! Needless to say I choose not to send it back and was given a refund. 1 day later the emerald once again (for the 3rd time) fell out. My wedding ring is pretty much ruined and I am going to have to purchase a whole new setting, which is very upsetting. I would never trust this jeweler with my jewelry again; I am very unhappy and sad that my wedding ring will need to be replaced. They may have been a good jeweler back in the day, but I would definitely not recommend this jeweler now!
Longevity Speaks Loudly – My relationship with Elequent Jewelers is one that was passed down from my father. I can remember as a young lady entering the store and being swept away by all the pretty things that were before me. I have always been impressed with the unique inventory that is displayed and the courteous service that I received. Dana, Annie and the staff there are always outgoing and helpful with anything that I have ever entered the doors for. When Dad passed away and I wanted to have his diamond reset into a ladies mount Dana and the staff were MORE than willing to make different suggestions and give me different ideas of what I could do with the stone. I have gone into the store for something as trivial as a cleaning of a ring and still been treated superb. This is a business that has been around a long time and I believe that longevity speaks for itself
The Truth – I read our reviews and I am humbled yet mortified by what I read. To my loyal customers..... Thank you. To the people who have trusted us and we have disappointed... my deepest appologies.
We are a small family owned business with years of experience beind us.
My husband and I both come from humble backgrounds and appreciate how hard earned a dollar is.
Mistakes can be made... but if brough to our attention quickly rectified.
We are both fully at your beck and call. To leave anyone disiaponted is heartbreaking. To make someones day is what we live for. We have been blessed with a business that in the grand scheme of things lets us give.
If anyone is ever disappointed we will always do our best to make things right,..... Always.
Not worthy of the name Elequent – I took 2 pieces of jewelry for soldering repair... within 2 weeks of the items being 'repaired' they were in pieces.. Supposedly the work done was by an excelant craftsman..
I have a bracelet that no longer was movable around my wrist. If Ihad the tools I Certainly Would of done the soldering MY SELF!!!!
Countering the 'Judgemental' Review – I've bought from Elequent for 18 years, both in Minnesota and now from California. Mariano (now retired) and Dana have been courteous, respectful and always gave me a full range of options when I asked. Frankly, if 'Deva' wanted to know her options, she could have asked on her first visit. And since she got her stone placed as she wanted after her complaint, she could be praising not dengrating Elequent's service. I rarely comment on a review, but this woman appears to be ill-meaning and should withdraw hers. I invite others who know Eloquent to comment so she gets it.
A great place to shop! – The owners and staff are friendly, knowledgeable and helpful. I enjoy shopping here and if I don't have money to spend, they don't mind if I just stop and look. They just completed their 4-day, once-a-year "garage sale" and it was fun to sit around, shopping and meeting new people. This is a family run business and sometimes you will see their kids in the store and if Annie is in, you will usually see Daisy, their family dog, there also! Daisy greets customers as they come in and hopes to get a little attention for herself. This is the place I most enjoy shopping at.
Judgemental staff – As soon as I walked in the store I felt myself being sized up. I had a simple inexpensive ring that needed a stone replaced. The woman working behind the counter told me it would be $20 dollars and didn't explain anything more. When I got my ring back, the stone was shorter than the one on the other size and it was off-set. When I told her the stone was off-set, she looked at me and said it was straight. I asked her why the stone was shorter and she told me the jeweler simply used what he had lying around, otherwise it would have cost a lot more. I would have rather she'd told me what my options were instead of assuming I had no money because it was an inexpensive ring. The ring has sentimental value, which is more important to me than monetary value, and I would have paid more for the correct size stone. I insisted she give it back to the jeweler to straighten the stone. When I came back the second time the woman told me that the jeweler has agreed with me that the stone was not straight. At least he recognized his own shoddy work. I will never go to this jewelry shop again. They were wrong to judge me based solely on the ring I wanted repaired. I discourage everyone I know from going to this store.
amazing family owned store! – I was so impressed with the knowledgeable staff at this store. They really cared about what I needed. I found it to be a very upscale store without the intimidation factor of most high end retailers.
Dana and Annie who own the store are very down to earth and funny. I never felt looked down on for only having a small amount of money to spend.
I got the best deal in this store! I just can't say enough about it.
Saturday when I picked up my jewelry their kids were in for the afternoon and as young as they were they stepped right in with my kids to make some fun little friendship pins together.
Once again I just can't say enough! Bravo for making quality and comfort one in the same.
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