900 W 80th St, Bloomington, MN | Directions 5542044.859055 -93.291207
Neighborhoods: East Bloomington
Terrible Customer Service – We ordered a play system with several weeks advance leadtime and were not notified that they could NOT deliver it on the promised date until they were late for the appointment. They were missing the monkey bars and were not sure when they would arrive so just bypassed the whole appointment. Most of my calls (e.g. to the installer and sales person) were not returned. The managers were arrogant and did not seemed concerned with losing a sale or appeasing disappointed customers. After searching around the internet, this appears to be a chronic problem with this company. These playsets are too much of an investment to be greeted with such poor service. We canceled our order and will look elsewhere. We've had a terrible experience, have been inconvenienced, and have a very disappointed little fella on our hands. I would not even give them one star, but it is a required field.
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