840 W 78th St, Richfield, MN | Directions 5542344.862452 -93.290391
Mon - Fri,11am - 9pm; Sat, 9am - 6pm; Sun, noon - 6pm
Great Experience – I decided to start my search for a wedding dress at Davids Bridal. I figured I would start there and then go to other smaller places. I went in on a Saturday to just look around. They had no problem at all that I just wanted to look, even though Brides to be were storming the doors. After looking I made an appointment for later that week. At the appointment the Bridal Consultant was great! She gave us her undivided attention, or if she had to help another party she made sure to let me know she would be back shortly. I was not expecting to find my dress, especially not on my first trip out, however I found the dress and purchased it that day.
After purchasing the dress I read the reviews on Davids Bridal and started to get very nervous that I had made a poor decision. Especially because my dress had to be ordered. My fears were set aside when my dress came in much sooner than I was told. There was nothing wrong with my dress other than I noticed some pin holes which they took care of right away by steaming the dress.
Overall my experience with the staff at Davids Bridal has been great. They are all super friendly and helpful! Based on all of the other reviews, I would recommend going during the week. There is no one in there and the consultant will spend as much time with you as needed. I think I was there for almost 3 hours.
LIFE SAVERS & ANGELS IN DISGUISE! – We couldn't have had a better experience last week at this David's Bridal Location. After a small disaster of a wedding dress being ruined 2 days before the wedding, we went into David's Bridal and was instantly greeted by Jenn. I explained the situation and within seconds, Mary & Marilyn were at the door. They helped find a beautiful replacement wedding gown for my best friend in less than an hour - - and the dress was AMAZING. Not only did it look great on my friend, it was affordable. They were so helpful in this "all hands on deck" situation, and really made a very bad situation alright. She was pleased with the dress, and looked amazing in it at her wedding. I have never seen such a find job of customer service. They really went ABOVE and BEYOND the call of duty! A++++. Thank you ladies!
Worst Bridal Shopping Experience – I stopped by David's Bridal to shop for a veil and accessories. They had a fairly good selection of dresses, veils, and jewelry at competitive prices, so I was somewhat satisfied with that. Where they drop the ball is with their customer service. The gal that was sitting at the front of the shop, supposedly "greeting" customers barely acknowledged that I was even there. She hardly said a word to me. The consultant that worked with me was not any better. It was obvious that the staff didn't like their jobs, and didn't want to be there. They were not at ALL helpful, and failed to give any suggestions. When I go to a bridal shop, I expect to be greeted by enthusiastic staff who are genuinely excited and happy for me, and are quick to help and point me in the right direction. Needless to say, my experience at David's Bridal was a complete let down. If you are looking for someone to give you ideas on what looks great for your body type and budget; someone who is knowledgable to help you find the perfect fit in all ways, DO NOT shop here. If you know exactly what you want and need no help or pointers, David's Bridal might work for you. However, I love the whole experience, so I will NEVER be returning. If looking for a great selection, reasonable prices, AND bubbly, helpful staff then I would recommend the Wedding Shoppe in St. Paul.
Better than expected – People know the name Davids Bridal and have their opinions. I have bought 2 bridesmaids dresses through them and never had a problem, so I decided to look here when I got engaged. I would say it is the Target of wedding dress stores. It is not an upscale botique, but it is reasonable and has lots of selection.
I had one on one sales staff attention because I went at a slow time. I suggest going at a slow time! The one on one attention is great. My consultant was very honest and knew exactly which dresses to get from the racks based on my "likes and dislikes" we discussed.
I found a dress that fit great and that I really liked. I didn't make my decision on the spot and did not feel pressured to. My consultant told me that it was on sale and it would probably be on sale for another couple weeks, so I had a little time. It was one of the most expensive dresses they carry, so I wanted to make sure it was right! I went to a small botique and did not find anything comparable, so I went back and ordered from Davids.
My dress came in 3-4 weeks before they told me it would be there, so that was a nice surprise! When I tried on the dress I noticed a small flaw on the front. I pointed it out to a sales consultant that was near by and she immediately got the manager. The manager looked at the flaw (very small, but it mattered to me!), asked when my wedding was and she said we had plenty of time to get a new dress in. She walked the dress and myself up front, entered it into the computer and gave me a date to get a new dress.
Again, the new dress came in 4 weeks earlier than they expected, another nice surprise. I went in and tried on the new dress, inspected every inch of it. I held back tears when I saw a similar little mark on the second dress. The same manager was working, she remembered me, she looked at the dress and was SO appologetic! She got the alterations staff to come over and she worked on the spot for 15+ minutes and she was able to get the spots out!!! The manager was willing to get a new dress ordered for me if I wasn't happy with the results of the cleaning.
I was SO pleased with the service and respect I got from Davids. They never tried to minimize the spot/flaw, they were fast and efficient and did what it took to make sure I was happy. The manager was able to make everything right in my mind! Thank you Debbie for what you did to make my David's Bridal experience a good one!
On top of this, each time I was in David's trying on my dress 3-4 employees would tell me how great that dress looked on me. I don't care if that is something they are trained to do or if they were genuine, I felt so confident and beautiful after all those compliments!
It was SO-SO – I stopped at Davids to purchase a party dress for my aunt's wedding. I just wanted an affordable "fun" dress. I headed to the dressing room to try them on and none of the sales staff would help (I think it's because I was not spending big bucks like the wedding shoppers)
I found one I liked, but needed a diff size.... it took someone forever to help me. I eventually had to call around my self to find it at another store. Decided to go to Macys after all!
Dont waste your valuable time – We had an appt for Saturday. We drove 2 1/2 hours to Richfield. We received a call and they told us they had to move our appt back 1/2 hour. When we arrived, the appt person told us she couldnt find our appt. -After 10 minutes she found it- it had been mis-filed in the "alteration" schedule (we didnt even have a dress yet!) We had to wait another 10 minutes (while the staff in their high heels stood around visiting with each other) When we finally got an assistant- she didnt seem to want to hear what we were looking for ( all we wanted was CHIFFON!!!) She grabbed a few dresses, then hurried off to wait on several others. - There were no chairs to sit on while my daughter tried dresses on.
I dont think she noticed when we walked out. I have been in retail and sales all my adult life. A few suggestions for Davids: 1) Dont over book appts 2) Be attentive to your clients needs 3) make your changing areas comfortable for client s ( HELLO! People shopping for a wedding- typically dont shop ALONE) Make sure you have adequate, comfortable seating.-- 4) Dont put on "airs" ....... Suggestions for brides, mothers of brides, and bridesmaids: GO ELSEWHERE!
Excellent Customer Service – I would go back there again, they were extremely friendly, and nice to work with.
Amazing how you get great customer service when you are nice to those serving you!
The Worst! – My future daughter-in-law got her dress as well as the bridesmaids here but hated to give them the business because the customer service was so bad. We were called that the bridesmaids dresses had arrived to we went to pick them up only to find out they only 2 out of 3 had come in, so we had to make another trip once they figured out where the 3rd dress was. I called to see if I could come up to try on dresses for myself. I was required to make an appt. I showed up on time & checked in but waited for 15 minutes. They paged the lady that was supposed to help me & she came up & started complaining right in front of me to the front person how she didn't have time. They called someone else up and 10 minutes later she came, stuck me in a room & never came back. I had to keep dressing & undressing to go get sizes/different styles. I assumed that if an appt was required I would be able to get some help. It was TERRIBLE. I complained on the way out to the front person who sits right at the entrance to the store only to get a rude reaction from her. It is SO unfortunate that a business like this is able to survive. We really wish we never would have gone there in the 1st place. Spread the word...this place treats people like they're doing you a huge favor by letting you buy something there instead of as a valued customer who is spending a lot of money and would like to have her wedding dress shopping experience be special. You should have the option of zero stars because I would guess that is what they would get by most customers who have had the misfortune of buying/shopping there.
JUST PLAIN BAD – My experiance with DB was bad customer service. I would try on the dresses and she would put them back. She would not talk to me ask me what I like and didnt like. I had to have my friends and family escort her to dresses that needed to be pulled since she wasnt pulling any. My friend tied me up because the lady was no where to be found. Finally we found her drinking coffee sitting on a desk. Most of the time she was off talking to co-workers. I had a call into the manager and he called me back and appologized up and down and said he would have a word with her but I highly doubt anymore action will be taken. He said if Im interested I can come back and work with someone else. I said nope I found my dress even though there was one there I like I walked out because of my consultant. I didnt metion this because I feel bad but my lady had the worst BO. I mean you are working close to ladies and WOW she stunk.
NEVER AGAIN – I am so happy that I read some of the previous reviews for this location, now I can stop taking the way I was treated so personal. I walked in with my 6 & 7 year old, I knew exactly what I was there to get, 2 flower girl dresses H1237, and a bridesmaid dress F12732 I was walked passed and ignored by 4 different sales associates without one of them even saying hello! After standing there and laughing to myself, I picked up the phone at the pretty front desk and called them from in the store! "excuse is ANYONE going to help me"?! Now the girl who helped me was nice, so I calmed down. They said my dress would be in June 17, well it came in on June 1st, they claimed they sent emails, they did not! They claimed they called, THEY DID NOT. I go in on the 29th to pick them up. THE SAME crapola ALL OVER. Am I invisible?! I had to pinch myself to make sure I was there, because the 3 cashiers or whatever they like to be called wouldn't even make eye contact! Hey! I just want to pick up what I paid for! Long story LONGER "RICHFIELD David's Bridal, your service is HORRIBLE!
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