840 W 78th St, Richfield, MN | Directions 5542344.862452 -93.290391
Mon - Fri,11am - 9pm; Sat, 9am - 6pm; Sun, noon - 6pm
What a headache – I knew from the moment I walked in and lady snipped at me when I started looking at flower girl dresses that it wasn't a good fit. She said " do you have an appointment" and I calmly said that I didn't after being snapped at. She said, well you can look but I don't have anyone who can help you. I ended up looking through the dresses and found a flower girl dress that I liked and was going to buy. I asked if they could remove a small stain on the skirt and they said that they would not. I finally was so frustrated that I left and found a flower girl dress elsewhere. I was so annoyed that I will never step foot in another Davids Bridal ever again. Terrible Customer Service... or should I say No Customer Service!!
No Service and Cheap Dresses – I have to say that I am not a snob and like a good deal as much as the next person, but I have to say I thought the dresses at David's bridal were so cheap looking and not stylish. I was so dissapointed when I went in there. The dresses were ugly and the service was terrible. I did not see my sales lady for like 20 minutes after she put us in a room, she totally dissapeared and had a bad attitude toward helping me and my girls. I would never go back to a David's Bridal, it was aweful!
Bad Selection with No Help – I started at David's first to see what styles would look good on my body type and was very dissapointed with my experience. I looked through the racks and was overwhelmed with the amount of dresses. I pulled three and tried them on and did not find anything I liked. When I was out of my last dress the sales lady said which one was your favorite after she dissapeared for 15 minutes. I told her that I did not have a favorite and left. I felt discouraged and do not think I would go back. I felt like the material looked cheap and I did not like how I did not get any help.
Terrible customer service....again. – It had been years since I had been to a David's. I had used them as a bridesmaid 3 times before. All of them were bad experiences. I am actually disregarding those in this review since it was so long ago. This time, I am the bride. I'd seen some beautiful dresses online and thought I would go in with no judgement and try them. We made an appointment a week in advance. The woman on the phone was so friendly, so I was really looking forward to going in! We entered the store and spoke with the woman greeting those with appointments at the table. She paged the person who was going to help us. I will call her "M". After 10 minutes, M (who had been pacing the store) finally came up to the table, grabbed the book of appointments, and started lecturing the lady at the table about how she was writing the appointments in the book. Then, she walked away. So, the lady at the table paged two more ladies. Both came up and told her they were too busy. M was paged again. A woman that appeared to be a manager came up and started complaining with the woman at the table about M. I cannot tell you how uncomfortable we felt as we continued to sit there! 25 minutes after we checked in, no one had directly said anything to us. I asked if we could at least start looking. They then said "Oh yeah...go ahead." We began looking on our own and were joined by manager-looking woman again. After about 3 minutes, M came up and gave "manager" a nasty look and said to the manager "you have my bride", repeated again "YOU HAVE MY BRIDE" in nearly a shout, and gave me a snide smile. After that, she did assist us ....kind of. I really felt like I was the biggest inconvenience, and felt terrible. It completely ruined an experience that was suppossed to be memorable. I found a dress that really was my dream dress. But I do not want to deal with them for alterations or anything else for fear of being made to feel like that again. So, I went and bought my 2nd choice at another store, and am VERY happy.
Was Not Impressed – I thought I would check out David'd Bridal because they have plus size bridal gowns. I found there dresses to look cheap and there sales help to be mediocre. It was not the experience I wanted for the purchase of my wedding dress. I did not find anything that I liked and left. I would not reccommend Davids.
Wedding dress hunting ground for real-world brides on a budget. Princesses need not apply. – In Short
A chic, sleek boutique, it's not. But those willing to look carefully will likely find a big-time bargain. The staff is helpful and knows the merchandise but doesn't provide extensive one-on-one attention or advice. Stores (particularly on weekends) can be swamped with brides-to-be. David's specializes in beaded satin A-lines and simple lace sheaths that just hit the $500 mark. Most labels are tasteful but of medium-quality: Gloria Vanderbilt, Lady Eleanor, Oleg Cassini and the likes.
A helpful starting point – This is the first time I have ever stepped into a bridal shop. I'd looked on line and wasn't getting very far on style ideas. I made an appt for Sat. morning and showed up 5 min before the opened. Yes, there was an inital crowd that rushed in, but the salepeople directed us well and spread us out so we we're to cramped. I was told ahead of time that my consultant would be working with 2 brides at the same time, but her other appt cancelled. Katie was EXCELLENT! I gave her a few guidelines of what I wanted/hated, and she brought me a ton of various styles. She quickly caught on to what my taste was and brought me a good selection, I tried on 14 dresses in 1.5 hours. They let me take pictures.
Though I didn't find "the dress" (c'mon it was my first time), this was an extremely helpful visit in helping me narrow down my style preferences. Though I didn't look much at price tags, several were close to my price range (<$500). I received a courteous follow-up call a few days later.
I had a good time, but I've heard awful reviews about service once it comes to ordering/delivery, & alterations. I'm hoping to shop around some more.
David's Bridal - Okay if you go during the day on a weekday – I went to David's Bridal in August this year ('07) as my first time shopping for my bridal gown. It was a horrible experience. I made an appointment on a Monday evening thinking it would be slow which it was but they only had 2 consultants! When I arrived I was told one of them would be with me shortly but after a half hour I came back up to ask and she was paged. Since she was still helping her previous client she paid not attention to me at all. Only asked if I need a bra and then came back with a horribly smelly thing which made me gag. She never helped me again until my MOH/BF who was with me finally asked her for some help with showing us how one dress I was trying on would bussle. Then she left us again until we were done and she wrote down the dresses I liked. The only reason David's Bridal gets 3 stars is that I complained to the manager and the next time I came in on a weekday during the day (took the day off) with my mother and tried on the dress I liked (after going to 5 other bridal stores and realizing the one at David's I like best) we had great service. I say the only reason that we did have good service the 2nd time is that one - I complained but two - I was the only one in the store besides one other lady. I did get an Oleg Cassini dress that fits me perfectly! I hope now that my alterations will be not as horrible as those I've read.
Was Not Impressed – I thought I would check out David's to see what style looked nice on me to get an idea what I liked. Overall I had a negative experience. I had a non-experienced sales lady helping me and she was not pulling any styles that I was looking for. They only seemed intersted in me if I was looking to buy. The rooms were crowded and I felt the dresses were generic. I would not go back to any David's locations, I felt like I was in a big warehouse. Wedding dress shopping should be a a memorable exprience and David's was not.
Would Not Reccommend This Store – I went in for an appointment and felt very pressured to buy a dress on the first stop. They were more worried about making the sale then listening to what I wanted. I would not reccommend this store to other brides. I had a bad experience.
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