Edina >Personal Services > Distinctive Cleaning
6135 Kellogg Ave., Edina, MN | Directions 5542444.891279 -93.337844
My experience with Distinctive Cleaning started when I purchased a $150 voucher from Crowd Cut for window cleaning for my two-story home. This was in April 2012. I tried to schedule the service and got no answer once, was asked to call back once, and was told someone would call me back (and didn't) once. I finally got to talk to someone who was willing to schedule an appointment for the cleaning and was told that they would call to confirm the day before. When it got to be 3:30 the afternoon before the scheduled cleaning and I hadn't heard from anyone, I called them and discovered there was no trace of me on the schedule for the next day. The person I spoke with asked me who I had talked to. Due to his distinctive voice, I was positive that it was the person I was currently talking with and told him that. He denied it. When I said that I had had numerous hassles trying to schedule this appointment, he said that that would never happen there and he hung up on me.
I didn't want to be out the $150 I had paid upfront so when they called me to "fix the complaint," I rescheduled but had to give them a credit card number to cover the tax. Two guys actually did show up in June 2012 and did a reasonable job. I was glad and had no desire to see Distinctive Cleaning again.
Fast-forward to this afternoon when I looked at my recent credit card statement. There is a charge from Distinctive Cleaning on this month's statement for $164.15 -- the amount I paid Crowd Cut plus the tax. I haven't had any communication with this business since June 2012! Something criminal is going on here, and I've alerted my credit card company. Unfortunately, I haven't heard the last of Distinctive Cleaning!
Steer clear of this place!
I hired Distinctive Cleaning last minute on Friday to clean for my upcoming Easter get-together (on Sunday) as my regular cleaning service had to cancel. Distinctive Cleaning, although they were booked up, squeezed me in due to the circumstances and did an amazing job! In fact, I am going to discontinue my cleanings with my old service and use Distinctive Cleaning from now! Thank you so much for saving me this past weekend girls, I really appreciate it!!!
Where most cleaning services offer a discount on the first cleaning, Distinctive Cleaning over charges for the first cleaning and are very deceptive with their pricing. I was quoted $165 over the phone and was made to believe that was the monthly cleaning fee. I then sent email asking for a quote and provided all the information required (i.e., square footage, # of bedrooms, # of bathrooms, and frequency) and received a different quote of $120 per cleaning. When I contacted them to say that I believed I was overcharged for my initial cleaning, they came back with the $165 was the "uncontracted" price (over-priced for the quality of the service provided). The $120 per cleaning was only available for a 6-mo contract. I had scheduled a first cleaning with the intent to continue on with the service if the cleaning was satisfactory. The quality of the cleaning was nothing spectacular, in fact, I had to follow after the gal to clean off surfaces where dirt was left behind. The gal doing the cleaning also left streaks on my stainless steel appliances that I had to then wipe down again myself. Very disappointing, I don't recommend this cleaning service. Buyer beware!!
VERY FRUSTRATED! Not only did I not love the 3 hour window they give on when they are coming out, after being 1/2 late I called them to see how much longer they would be they said they don't clean windows now being its "snowing" out. I still have the confirmation call on my phone reminding me they will be out on Monday!!! They dropped the ball BIG TIME by not calling to cancel. I would have still wanted them to just wash the inside windows. Not a good first impression!!!
My experience with Distinctive Cleaning didn't start out so great when the cleaners were 30 minutes late for my appointment BUT they definitely made this up with the quality of the work they performed. Plus, they did explain that their previous job had taken a little longer than expected and I couldn't help but appreciate that they took the time to make sure the job was done right regardless of the time. Also, because they did meet all of my cleaning expectations, I am now using them on a regular basis and I hope that they continue to send Brenda and Tammy, we really like them!
I work for Distinctive Cleaning but I also use them to clean my home and I LOVE them! I definately recommend this company and I would be happy to personnaly help anyone that is interested in a great cleaning service!!!
Horrible Service. Rescheduled/Canceled on me three time in a row over two weeks due to sick employees. Clearly their employees are unreliable and they don't want my business. Don't bother working with them...its not worth the hassle. I asked for a refund and will go some place where they want my business.
I have been using Lora with Distinctive Cleaning for weekly cleaning service for 3 years now and not only am I completely satisfied, but we pretty much consider Lora a part of our family! Thank you Lora and Distinctive Cleaning, we have recommended you too many friends and we will continue to do so!!!
I would not recommend the company. They did not vaccuum my stairs. They completely forgot or just didn't vaccuum the lower level of my three story home. I only have 1400 sq ft and paid $125 for them to clean 2/3 of my home. I have paid less to private individuAls who did a better job. Also, the girl cleaning was talking on her cell while she cleaned. She left the kitchen sink water running the entire time she washed down the counters,etc. seemed wasteful. The company as a whole was not that great to deal with from the moment I called. I don't think customer satsfaction and retention is their priority. I get offers from them almost wkly in my email. They must thrive on non- repeat customers who buy into one time deals, I guess. Overall, bad experience and won't use again.
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