6800 Brooklyn Blvd, Minneapolis, MN | Directions 5542945.079173 -93.334098
Mon. - Thu. 8:30am - 9pm;Fri. - Sat. 8:30am - 6pm;Sun. CLOSED
Neighborhoods: Brooklyn Park - Maple Grove
I took my wife's 2009 Honda Fit in for service and got the usual friendly and fast service that I have come to expect. The service reps. are wonderful, friendly and fresh-faced. Everything was explained well and they even helped me with finding the best coupons to reduce the cost of the service! You can sit in comfort and watch big screen TV and drink free coffee and eat free cookies while you wait. Great place - great service!
Shane Stegeman greeted us when we brought our vehicle in for an oil change. He was very courteous and offered to show us to the waiting area. I had visited before, so didn't need assistance. A short time later Shane found us in the New Car Showroom and let us know our car was ready. Shane did a great job!
We have always had good luck bringing our vehicles in for service at Luther Brookdale Honda. Zac Schwartz is always very helpful and describes service needed and its urgency. Zac is easy to work with, professional and knowledgeable. I find that I can trust Zac's opinion on service issues. Thanks!
I took my 2011 Pilot in for a scheduled LOF appointment and was met by Laurel at the door. She logged me into the system, competed necessary paperwork and promised a wash and vehicle return within an hour. It was ready in about 40 minutes. The computers were down so she took my credit card information, promised to send my completed service order by mail and sent me on my way well ahead of schedule. Outstanding service!!
I recently had a latch replaced on one of the sliding doors on our Honda Odyssey at Luther Brookdale Honda. I dealt with Ben Wysocki in the service department and I could not have been happier with the customer service he provided; it was above and beyond what I would have ever expected. I was there with my 3 boys, (all under the age of 5) so Ben made sure that we were all set up in the kids area and that the work was completed on our van as quickly as possible. Thanks again Ben - the kind of customer service you provided is what keeps us coming back to Luther Brookdale Honda!
Laurel is truly one of the smartest and nicest employees that you have. She is very honest and I truly appreciate that. You would be very wise to make sure that her pay is measurable with her wonderful service with your company.
We recently bought a 2014 Pilot, and the experience could not have gone better. The moment I heard Jethro Tull as the "musak," I knew it was going to end well. Mike Ozark responded to my email info request, and then took excellent care of us throughout the process. Our first new car in 12 years, he took a lot of time showing us all the new technology gizmos. Ben in finance made it quick and easy to understand the options, and made it totally painless. We almost panicked when we lost the title to our trade-in, but it was easily resolved no problem. Everyone there seemed very genuine, which is f-ing rare in a car dealership. We will be back.
I recently had some extended warranty work completed at Luther Brookdale Honda. After the initial visit, I noticed some abnormal operation while at highway speeds and made a followup appointment to get it looked at. When I arrived, Laurel Hansen and one of the technicians listened to my concerns and immediately diagnosed the problem as uneven tire wear due to the previous extended warranty issue. They installed new tires and provided me with the information to get reimbursed by Honda USA. Throughout the whole process the service provided was timely and informative. I would highly recommend Luther Brookdale Honda for Honda service needs
All of the Brookdale Honda employees treated us like they were glad we were there, Heather Thomas was our sales person and she was exceptional, worked to get us satisfied and happy. Mike Jung in the finance area worked hard and was friendly and cordial. Overall it was a good experience. Good place to go for a new or used car.
Ben Wysocki, as always, took care of my car and had my oil change finished as well as a few other things. I always feel good when he helps me although everyone else has been great, too.
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