244 Northtown Dr Northtown Mall, Blaine, MN | Directions 5543445.1287467032671 -93.26054356992245
Don't buy from Goodman Jewelers! I ordered an anniversary band from the Goodman Jewelers in Blaine Mn for $350 a week later when I called to see if it was it they said it wasn't available anymore. They would have to have it custom made for $2,200! But I ordered it a week ago at $350. FYI Customer Service was no help. Kay and some other companies are all owed by the same. It's all under Sterling Jewelers! Not a company you can trust. They don't stand behind their word...No integrity!
Don't Shop Here, Go To Kay Jeweler's or Somewhere Else – Horrible Experience Each and EVERY time I walk through the door at this store!
Bought my 10 year anniversary ring here and recently needed to have ring resized. Brought ring in, had inspected -all good. Sent off for resizing - took 15 days and arrived DIRTY, had polishing rouge all over diamonds. I told them the stones didn't look right, they were so DARK ! The lady actually said to me, "Maybe you are actually seeing the TRUE CHARACTERISTICS OF THE STONES", indicating they were of poor quality. I bought this ring here for $3500.00 (on sale) and the diamonds are GREAT, not poor quality. All 18 of them looked smoky brown - HORRIBLE. Very Rude, didn't want to do anything about it. I had this sick feeling they just didn't care and truly, they didn't. I had them send the ring back to have the stones cleaned and still, they came back in OK condition. They refused to make out a new repair slip and sent it back on the old one. Made my husband very nervous. Imagine spending $3,500 on a sale item and they really don't care if you are satisfied. WE WILL NEVER GO BACK TO THEM FOR ANYTHING! Will be taking our future business to Kay Jewelers - they act like they care.
Horrible. – I bought a $300 watch from the goodmans in maplewood mall in September. In November a pin fell out of the watch. They sent it off to be fixed. Three weeks later they called an said it was ready. When I drove out there to pick it up the watch had never been fixed at all (it would have been nice if they would have looked before calling). The manager got an attitude at me because I asked for a new slip stating that they still had the watch. Another three weeks later I picked up the watch an this time it looked like they took sanding paper to a stainless steel band and it was sooo dirty. They offered to clean it but there was nothing they were going to do(it looked like that when I dropped it off). I called their 800 number an 2 weeks later they finally called back an offered to give me a lifetime cleaning(which they do already?) an charge me half to buff it. I have spent thousands of dollars there and will never ever do business there again!
DON'T SHOP HERE – SHOP HERE ONLY IF YOU LIKE BEING SCREWED!
I have never received worse customer service in my life! The manager is rude! They suck you in with "lifetime warranties" but as soon as you have multiple breaking problems, they pawn you off on their 800 number who are just as rude!
So, i spent money on a lifetime warranty they won't stand behind and i just had it all inspected.
DO NOT GO HERE! You will not get treated with any respect and they won't stand behind their products or warranties!
DO NOT SHOP, HORRIBLE CUSTOMER SERVICE – Worse place to buy an engagement ring, do not waste your time and money going here. I spent over 3 thousand on a ring for my wife, and it was the worst investment I've made. The ring had multiple scores on the side and it took the jewelers 3 times to fix those imperfections. Still after the third, it still has nicks and imperfections. I wrote an email asking them how I could return it after the second time, and still no response. Well, its been over 60 days as of today and I'm SOL with this ring. DO NOT shop there, you will regret the service you have with them.
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