Festus >Heating & Air Conditioning > Crystal Heating & Cooling
3 Cave Industrial DrPO Box 378, Festus, MO | Directions 6302838.220611 -90.395955
If you hire Crystal Heating & Cooling you better be sure you received the unit you paid for or ordered. I am stuck with a furnace I did not order and a noisy metal flu running through by bedroom closet. Their customer service was terrible as I tried to address the issues. No calls after emails back and forth with their receptionist (she was great by the way). I finally called to talk to a vp there after suggestion from another heating & cooling person I contact to try to provide my lawyer with information. I took more time off work to show up at their office to try to resolve. After a promise to help. No more communication until I called with another issue at which time vp showed up at my house unannounced (I was not home). He told my mother he sent an email offering to lower my bill. Totaling missing the issue. I received no more phone calls from them offering to resolve the issues.
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