3503 N Lindbergh Blvd, Saint Ann, MO | Directions 6307438.729329 -90.405192
Neighborhoods: Saint Ann
My experience here has been nothing but an absolute nightmare.
When I first bought the dress I was really impressed by the caring demeanor of Debra, one of the salesladies, however, the owner Art's attitude left much to be desired. I had a baby 10 months ago and I have a lot of extra skin that makes me look big around the middle, but there's absolutely nothing I can do about that. He kept insinuating that I should lose weight before my wedding and kept asking me if I was "really happy with [my] figure." I kind of rolled my eyes and went on from there.
When I went to get the dress altered (the third time I had ever tried it on) the zipper broke. The seamstress offered to replace it for $55. I went to La Merite and spoke with Art as I felt this was a defective product and the cost of replacing the zipper should be his responsibility. He and one of his salespeople kept talking about how "all the zippers on these gowns are so cheap, they're made in China and they don't put strong enough zippers in them for the weight of the fabric," which I feel is basically admitting that they're selling an inferior product. He also kept mentioning my weight and insisting I probably gained weight and that's why the zipper broke. (I had actually lost 5 lbs in the time between buying the dress and having it altered.)
He refused to do anything other than talk to the seamstress for me to see if she'd reduce her price. I wouldn't allow him to, as it wasn't the seamstress's responsibility that the cheap zipper on the dress broke, it was the fault of his inferior product.
I then had the dress sent back to them for cleaning and pressing (I had prepaid for it when purchasing the dress, or I would have sent it elsewhere) and when I went to pick it up on the arranged date, it was completely wrinkled and had not been pressed.
When I FINALLY picked up the dress, I got it home and found that my PERMANENT French bustle I had had installed (I am having an outdoor wedding and do not want to have a train) had been untied and not put back in. This bustle cost me over $100 to have done and has something like 20 points in it, it's not a regular bustle that you'd just do up quickly after a ceremony. It's really obviously not meant to be undone. We have no idea how to fix it and will have to take it back to the seamstress (and probably pay more money) so she can retie the whole thing.
This shop has wasted so much of my time and money through their utter incompetence and lack of caring. I will never be back for any reason, and I don't recommend that anyone use them. The hassle and cost of fixing their mistakes is just too much for anyone, especially a stressed-out bride!
I originally visted this shop with one of my bridesmaids to find a dress for her and the rest of my bridesmaids for my beach wedding (which was 7/13/12). She decided to browse the bridal dresses as well picked out a dress that she insisted I try on. It was the first dress I tried in my search and it ended up being the perfect dress for me. During that first visit we had an odd encounter with the owner, he barged into the fitting room (in the middle of my bridesmaid trying on her dresses) so he could "bring clarity to our shopping process" since we had too many dresses in the fitting room according to him. We were actually doing just fine on our own and were left in awe by his un-welcome opinions and "help".
I should have known then that this was not the place for me to purchase my dress, it was such a unique dress and I was so sure it was the one for me, that I returned a few weeks later with my mother and the rest of my bridesmaids. We once again had a run in with the owner in the dressing room, this time much worse. I was ready to purchase the dress before he came into the picture, but his rude, insensitive manner during the fitting process left me in tears.
We walked out of the shop and refused to go through with the dress purchase there, despite one of the sales ladies efforts to smooth things over. She acted as though this sort of thing happened all the time - and was very sweet but I could not stand the thought of having to face that man again each time I came in for a fitting or to pick up the dress.
I searched all over town to find another shop to order the dress for me, and I am SOOO glad I did after reading all of the other reviews. Shopping for a wedding dress should be such a happy thing, and he ruined it for me and my wedding party.
Run FAR AWAY from this place! – My fiance and I discovered this place through my mother and father. It's where she purchased her dress 20 years ago and so we decided to check it out. If I could somehow create a time machine, I would go back, read the reviews, and pick somewhere else to get my dress!!! The service started out okay, nothing spectacular, but normal. As soon as my father finished paying off the dress, things took a 180. I called up about a month before my wedding to inquire about getting a fitting from someone who works through them and needed her number. I was greeted by a very rude shop owner who constantly cut me off, was unbelievably sarcastic and before I was even done talking (I was incredibly polite the whole time) was rudely hung up on!!! My fiance then calls up, because by this time, I am in tears, and asks why the man is so rude. He tells him we are picking up my dress and going somewhere else with our business. The guy then proceeds to hang up on my fiance!
So today, my fiance, father and I show up to pick up my dress and have a word with the guy...It started out fine and I got my dress. As soon as he handed it over, my dad calmly asks the man why he was so rude. The guy denies it ever happened and CLAIMS THAT ALL OF HIS CUSTOMER LOVES HIM!!!! (What do you ladies who wrote bad reviews on here think of this?) So that's when I pull out a list of horrible reviews people wrote and throw it on his messy, unorganized "counter". People love your service? Really?
"""This guy should not be in the wedding industry. Instead, he should get a job where he goes around with a sharp needle, popping small children's balloons.""""
DO NOT GIVE THEM YOUR BUSINESS. You would be better off going anywhere else!!!!!!
The one plus was the lady that worked there, shes an older african american and very sweet and helpful. I feel sorry she has to work with that jerk!
Do not use this vendor it you want your dress on time!! – I am exactly 10 days away from my ceremony and still do not have my bridal gown, which was ordered in Febuary!! After doing some research I have found that this is a common practice for this vendor. They are also in the practice of ordering dresses larger than needed to force you to pay for in-house alterations!!
Art was extremely friendly until HE could not deliver on what HE promised. Everytime I call now he is abrasive, rude and unprofessional!!! I cannot imagine an operator of such a timesensitive business could be so aloof. And he really doesnt seem to care that his customers are disatisfied!!
There are complaints all over the internet about this business!!! Buyer beware!!
Good, to bad to worse – I found a great dress, and the customer service was good up to the point of sale, and then once the sale was complete, the service went down hill.... I ordered my dress almost a year in advance because I had read some bad things after the fact, and got my dress in February, but didnt receive my veil, they said they were trying to locate it and to give them two more weeks...And then when it came to my bridesmaid dresses, I wasnt told that all three girls need to order all at once to order the dresses, so i get a phone in January saying that one of my girls havent come in yet and they need her to come in in order to order all three dresses, when my other two went in October to order their dresses... and they said that their hoping that they will be here by April and my wedding is in May... so for their sake they better be... my fiance even called him while i was at work one day and said the guy was rude and nasty on the phone, and thats just not good customer service when people are just asking a question... So unfortunately I would not recommend them, unless you did everything 9 months in advance and maybe you get good service and everything. Good luck to all the new brides out their.And I am 25 days from my wedding and my bridesmaids dresses arent in yet, and I have connected them and they said they should be on the 23rd of April well that has come and gone, and I connected them again and havent heard anything bad...So please dont waste your time here...they are good when they get the sale and horrible afterwards...Stay away.
Worst Experience EVER – We bought my dress off the rack just happening 2 find my size & basically my ideal dress for an amazing price we were told that he was a professional cleaner & if we bought our BM dresses there he would clean steam & press my dress for free when we went back 2 get the dresses we mentioned that little fact & he said 2 our faces that he never said it fortunately we had had him write it down on the ticket/receipt when we bought the dress when he pulled it out it was a new ticket without my signature on it he actually had the nerve 2 tell me he forgot 2 get me 2 sign it! we forced him 2 agree 2 his original terms since we were buying the dresses there & didnt want any other discounts he was offering so we had the girls measured i had 3 brides maids & a jr my sister one of my girls has a very hour glass figure mostly top heavy when he measured her he claimed she was measuring at 50 inches which sounded odd 2 her but we trusted him (stupid us) he even had her try on a dress by the same company the only problem was that it was a completely different style the dress i had picked out was strapless he picked out sleeveless when i told him it would fit differently he told me 2 my face i had no idea what i was talking about (i worked in a wedding dress shop for 3 years) when the dresses came in & she tried it on it fell off her it was HUGE! we checked the size & it was a womans 24 she wears a 20! i know there is a size difference but this was absurd she decided 2 try on another girls dress who was an 18 & it fit PERFECTLY he was 2 busy 2 meet with us that day so i called the next day 2 talk about the size & about the shawls which were missing the phone call was awful he was yelling at me telling me the shawls were with the dresses & that he measured her for the dress himself & if it didnt fit it wasnt his fault it was hers & when i told him 2 stop yelling at me he actually said "well i guess this conversation is over then" my bridesmaids & i went in the next day 2 confront him about the situation he was forced 2 admit that the shawls had not come it but blamed it on it 97 YEAR OLD FATHER! i mean please! who are you kidding? when he told us that he could still get the shawls in that he could get them in still we told him 2 forget it we didnt want 2 risk it he said he would give us a credit for it we demanded 2 have a new ticket written up with the shawls taken off (which he begrudgingly did) when we asked about the dress he said he measured what he measured & they will have 2 go see the seamstress about it so thats what we did who at that time wasnt there when we complained about the situation in hearing of another she asked if she could measure my bridesmaid who as it turned out was 48 inches NOT 50 like he said which meant that she should have had the size down when when we finally got 2gether with the seamstress & the owner & had my bridesmaid try on the dress she had FOUR INCHES pulled at the sides & hips & 2 at the bust & when he came over 2 measure her guess what he got? FORTY EIGHT! he then proceeded 2 blame her claiming weight loss & a different bra my bridesmaid broke down in2 tears finally telling him that she couldnt have possible lost weight because she was just diagnosed with a tumor & was on medicine that made her gain weight he looked at her turned away muttered "yeah right" & walked away calling over his shoulder "theres nothing i can do" the alterations came out 2 be around 50 dollars & when i asked about the discount the other girls had the seamstress mumbled something incoherently in a suddenly very thick accent about difficulty & how its really much cheaper then it should be by this point we had had enough we paid for our dresses & left vowing 2 never set foot in the place again but you know what irks me the most? he actually had the nerve 2 tell us several times that he would never screw a customer were his advertisement why would he want 2 screw us? why indeed? well your actions obviously speak louder then your lies
PLEASE DO NOT USE THIS VENDOR. WE NEED HIS BUSINESS TO BE SHUT DOWN IMMEDIATELY. THE OWNER OF THE SHOP IS ONE OF THE MOST RUDE, UNCARING, AND UNPROFESSIONAL PEOPLE I'VE EVER MET. GETTING MARRIED IS SUPPOSED TO BE ONE OF THE BEST EXPERIENCES OF YOUR LIFE AND HE DEFINITELY MAKES IT A TERRIFYING EXPERIENCE. HE'S PUSHY, SARCASTIC, AND A LIAR. HE TELLS YOU YOUR DRESS WILL BE IN BY A CERTAIN DATE AND THEN WHEN THE DRESS IS NOT IN OR COMES IN MONTHS LATER, HE ACTS AS IF IT'S NOT HIS FAULT AND BLAMES IT ON THE MANUFACTURER. HIS SHOP IS ALWAYS FILTHY WITH TRASH AND HIS DRESSING ROOMS ARE FALLING APART. IT IS OBVIOUS THAT HE IS VERY UNORGANIZED BECAUSE HIS COUNTER IS FILLED WITH PREVIOUSLY PLACED ORDERS AND CUSTOMERS PERSONAL INFORMATION.
IF YOU WANT YOUR WEDDING TO BE STRESS FREE, PLEASE DO NOT USE THIS SHOP.
the guy is HORRIBLE – The older guy that works there is by far the rudest retail clerk I have ever EVER come across. My friend had an appointment for her bridesmaids to try the dress she had picked out. He made the trip uncomfortable and unpleasant for all of us. I am also getting married and I haven't yet picked out my dress or bridesmaids dresses and because of him I will definitely never go back, except to pay for my bridesmaids dress.
The lady that ended up helping us was nice. An older, african american lady. She took quite a while to finish our appt, but at least she was friendly
WORST CUSTOMER SERVICE EVER!! – I have nothing by negative things to say about this place.
We went looking for Mother of the Bride dresses.Well their selections was ok. But my mom tried on a few bridesmaid dresses instead. After deciding on one, the sales lady told her she had a lot of "junk in her trunk"! That's when we should have ran!! But we decided to order. The size she tried on in the store was a size 8 and it was a little snug. So they told her to order a 10. But when it came in, it wasn't any bigger then the 8!!! So they assured her their seamstress could let it out. Well of course my mom was in panic mode and vowed not to eat for months. They also told her that they would cover the cost of alterations. Well the alterations went fine and the dress looks fabulous on my mother. But the man there said he didn't remember ever saying he could cover the cost of alterations. But the worst was he would not even come upstairs to face us! he sent the sales women up and down the stairs several times.
I have also recently heard of other friends and family members having problems there too!
So PLEASE do not buy from him!!
La Merite in St Ann – If you don't heed this warning, and he tells you a date and it comes and goes, and again, then he tells you "I've never missed a wedding date in 65 years", then he tries to coherse you into trying on the wrong dress, you will know we've been there and tried to warn everybody.
But here is our story: We ordered back in November of 2009. They promised the dress in February, he missed that commitment, then he said mid March. He missed that one too. The dress arrived 2 days before our wedding date and it was entirely the WRONG DRESS. WTF
Then he had the nerve to refuse a refund stating it was her word against his. We had pictures of the dress she ordered. (They wouldn't let us take pics until we put money down on the dress.)
PLEASE don't use this vendor as you will suffer the same fate as us.
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