4609 McRee Ave, Saint Louis, MO | Directions 6311038.620396 -90.263051
Neighborhoods: Forest Park Southeast, Saint Louis
I have had an Aspen Spa for 15 years and the employees are great until recently. I ordered a new cover and requested service. I was put off twice and they couldn't commit to a time on the day promised. They seem to be extremely disorganized and very unreliable. I am surprised but hope they reevaluate their serivce system and get back on track. Maybe they need to hire additional people??? I look forward to them making necessary changes to improve the customer care.
The folks at Aspen Spas have been helpful over the last few years. I do not have one of their spas but their attitude and service have been outstanding. I recently checked my spa and all the water was gone. Tom at Aspen helped me diagnose the issue so that it was a plug that came loose and not a major pump replacement. The are the best.
My wife and I purchased our Aspen Spa from a friend. Although we were not the initial owners, any questions we have had were answered both quickly and professionally. The staff is very knowledgeable and friendly. The newsletter has been very informative and the specials are great. I really appreciate the fact that our spa was manufactured right here in St. Louis. We REALLY enjoy our Aspen Spa!
Love the local feel with Aspen Spas. They came recommended by friends and family, but you still have to check things out for your self. Great staff that allowed us to come in and "test" soak. We came several times to ask questions, comparison shop and just be thorough. We never felt pressured and they were great with ensuring we had what we wanted.
They had it installed built and installed quickly. We had one minor issue and they were out to address it that day!!
Highly recommend if you are looking for a spa in the STL area. The local and personal touch makes the process much easier. Plus you get a great deal!!
We bought our Spa 2 years ago and have really enjoyed it and had good luck with it. Aspen Spas was very easy to work with and made the purchasing expenence very informative. They have been friendly and accessible when I have had questions. They run specials on chemicals and even have a free chemical class on Saturday mornings. I would highly recommend them if you are looking to purchase a spa. It's great to support your local STL businesses!! Thanks Jimmy
We have had an Aspen Hot Tub since 2002. It was probably one of the best purchases my wife and I have made since being married for 31 years! When it's time to relax it's perfect. When we have freinds over just to hang out, relax and talk, it's perfect! Again we have had this hot tub for 10 years now.
We have only had some minor repairs required, but we always keep our water balanced correctly with chemicals.
When we have needed service, Aspen has been very responsive in satisfying our needs. Their prices are very reasonable, unlike many of the appliance or AC repair companies. Plusd they know hot tubs.
When/if we ever require a new hot tube, Aspen will be first on our list.
Craig and Cindy Tapperson
We've owned our spa from Aspen Spas for about 6 years now and it still runs as well as it did new. When we were looking for one originally, I was surprised to see that they were actually a manufacturer here in St. Louis, not just a dealer. That attracted us immediately to check them out as a local business. Right away we were offered a tour of the facility and actually got to see spas in various stages of production. This satisfied the techy geek in me, and was really impressive. They've always been pleasant to work with and the same people are always there, and know our spa. Great place.
Best hot tub and spa place ever! Bought our hot tub from them several years ago! The best customer service ever! If you ever have a problem our question there willing to help in any way!
We purchased our spa from Aspen Spas because they are a local company. We visited their store after a hospital visit with our daughter and they encouraged us to come back with our swim suits. They bent over backwards accommodating my daughter who is paralyzed to make sure that we received everything per the doctorâ??s orders for her needs in a hot tub. The service was tremendous in house as well as at our home. If we have had a concern our question they have been there to answer it very quickly. As first time hot tub owners they helped educated us on the use and maintenance of this tub. We are very happy with them and would recommend them to anyone interested in a spa.
Brought a Hot Tub from Aspen Spas 3 years ago from Dick, great guy who was very knowledgeable and stood behind their product. I only had a few minor issues with the Hot Tub, but one call to Dick resolved these quickly. I would recommend that anyone looking to buy a Hot Tub to stop by Aspen Spas for a Local Hot Tub manufacture that stands behind their products.
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