Overland >Household Appliances > Overland Appliance
9442 Lackland Rd, Overland, MO | Directions 6311438.700539 -90.363647
Neighborhoods: Overland, Saint Louis
Another victim of the "bait & switch" – When I first walked in, I should have trusted my instincts and walked right back out. The staff was very rude, but I figured that I could sacrifice service to save money. Then I got screwed and was given a different appliance (cheaper and dirty) than the one I paid for. There are other dent & ding appliance stores in the St. Louis area that will save you money. I've already been to another in St. Charles (Premium Appliance), I had to wait a while to get the appliances, but at least they aren't SCAMMERS.
Great pricing on appliances – I would like to say that my experiance with this store has been wonderful. My fakily and i have been coming here for over 30 years and wile there has been some repair issues nothing that would make me not recomend any one I knew to shop there. I recently purchased a new scratch and dent kitchen for half of what it would have cost me to do at one of the big box stores. I saved over 1500 dollars on new stainless appliances. It took six weeks for all of my appliances to be shipped to me. but for that kind of savings it was worth the wait. I'm so happy with my purchases i intend to go back and purchase a front load washer and dryer. the staff at the store was very understanding and made every effort to keep me informed of my purchase. for the savings alone i would recomend going but the staff at the store is a plus because at least you can find someone and not half to walk a mile areound a giant store to get somone to tell you that that is not my department only to have to wait another 20 minutes for somone to come and help you. So if you like great prices and good help this store is for you.
Why me? – Before you make a purchase-mediocre customer service. After they have your money-ABOMINABLE!!! I've had major problems with them and they are extemely rude. I have heard of several other people having the "bait and switch" problem as well. Caveat emptor!!!
AVOID LIKE THE PLAGUE – I bought a preowned electric range from this place, which was defective (the oven doesn't heat/cook properly, so I can't use it). I have been waiting for about EIGHT WEEKS for a "backordered part" or a similar preowned range to come in as a replacement, to no avail. I demanded a full refund, and the manager blatantly refused. I filed a complaint with the B e t t e r B u s i n e s s B u r e a u and the Missouri Attorney General's office, and it appears I am definitely not the first to do so!
Longtime faithful customer – I am a longtime customer of Overland Appliance and have had nothing but great experiences. They sell great used and new scratch and dented appliances and I have never had a problem with quality. Other members of my family have also shopped at Overland for years with nothing but good experiences. I would recommend this store to anyone.
Go somewhere else! – If I could give them less than one star I would. They sell inferior products and have even worse service. Save yourself a huge headache and go somewhere else!!!!
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