Doctors >Clarkson Eyecare
8562 Eager Rd Ste 66, Saint Louis, MO | Directions 6314438.629169 -90.341458
Mon - Thu, 9am - 7pm; Fri, 9am - 6pm; Sat, 8am - 3pm
Neighborhoods: Saint Louis, Richmond Heights
really bad experience with these careless folks – This is in the Dierberg's shoppiong center there at I-170 and 40. If you are thinking of going there for contact lenses, be prepared to go multiple, multiple times, because these folks like to waste your time.
I went there with a really good eye insurance policy covering me. I wanted a pair of glasses and/or contact lenses. Even with my very good vision insurance coverage, their eyeglasses were very expensive. I asked for contact lenses. They wanted to charge me $39 for contact lense fitting fee, and even after I asserted in a friendly way that my insurance covered it, the lady rudely insisted that I pay. It was very uncomfortable. I had to complain to their VP to have her verify that my insurance covered the 'contact lense fitting fee' -- but they refused to give me my contact lense prescription unless and until I returned for a follow-up visit.
I returned a week later. I had no problems with the contact lenses. But the contact lenses themselves did stick together when they were in the contact lense case, and it annoyed me. They told me that they had many people complain about this very problem with the contact lense they gave me. Why in the world do they still have this contact lense on their shelf?! I suspect it's because it's cheap and they make a lot of money off of it. Still, they refused, after my second visit, to give me my contact lense prescription that my insurance company paid for. I will be contacting my insurance company urging them to drop these clowns, and also will be contacting BBB.
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