Charcoal House

(314) 968-4842 | View Website

9855 Manchester Rd, Webster Groves, MO | Directions   63119

38.605722 -90.377127

 
Restaurants, $$$, Group Dining  more

More Tags: Local Favorite, Romantic Dining

Cuisine: Steakhouse

Payment Methods: American Express, Diners Club, MasterCard, Visa

Neighborhoods: Saint Louis, Rock Hill

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Charcoal House
Charcoal House
Menu
Fried Fresh Mushroom, Basket of onion ring, Toasted ravioli, Shrimp Cocktail, Soup Du Jour, Dinner Salad, Greek Salad, Caesar Salad, Spinsach Salad, Creamed or Grated Roquefort... more

Reviews for Charcoal House

Recommends
4.0
over a year ago

good food – I went to the Charcoal House last saturday night for dinner with my wife.We never been there before . It was the best dinner we never have . We both order Charcoal House Special medium.The food came out nice and hot just the way we order it.The service was great.The waitresses,busboy and management were so friendly and polite.It was the best experience

Doesn't Recommend
1.0
over a year ago

Pricey BAD food – This place has seen better days. Not really dirty but you dont feel like its very clean either.

The service was not very friendly and our waitress was chewing gum like a camel. Our food was interesting.How does someone serve you food thats burnt yet cold?

DONT COMPLAIN!!! We were told by a manager that we obviously had never been to a nice restaurant before!!! This experience was sooo bad that we couldnt help laughing when we left. It really felt like a saturday night live skit. The only part we didnt laugh about was the price. Awful...

Doesn't Recommend
2.0
over a year ago

Cod? Really? – Atmosphere is staid and old fashioned, and the clientele appears to be all regulars. Food is ok, but my gripe is this: I ordered cod, which was all right, and I took some of it home. When I got home, I realized, hey, this isn't cod. This looks like tilapia. I don't know why it didn't occur to me to ask at the time it was served. Anyway, I checked with a friend of mine who is a cook, who confirmed that it was definitely not cod, but looked like tilapia. I phoned the restaurant to complain. They admitted that it was tilapia, but instead of apologizing, told me that 'they serve the best fish available' and I had nothing to complain about! I not only felt cheated, but was apalled at the haughty attitude. They said, "We've been in business for 50 years," so they didn't care what I thought. Go there if you want, but check the fish!

Recommends
5.0
over a year ago

great food, great people – I went to the Charcoal House in Rock Hill recently and I had a wonderful time. I had not been there in a long time, and it was remarkable how nothing had changed. The room was fairly quiet (it was a Thursday night, Friday and Saturday nights might be noisier) and the waitresses, busboy and management were so friendly and polite. One of the waitresses remembered me from a very long time ago, and it was as if I had just been in last week. They don’t act nice in a super artificial and saccharine way, like at most places I go to, but, rather, they are genuinely polite in an old-fashioned way. The busboy was very good in how he seemed to do everything he’s supposed to do in a totally nonintrusive and non-annoying way. The owner was also very concerned about how we liked our food and was very fun and amusing to talk to.

I had a salad, shrimp scampi and fish. I’ve had the filet with the fantastic mushroom sauce before, and it is wonderful but I just had seafood that night. The food was overall very good and you don’t have to feel like you have to order a steak because there are several other choices. I had some drinks and for dessert I splurged on a heavenly brandy Alexander. Just as a side note, if you’ve had a not-so-good day, just pull in and have one of these—it will make anything better.

It is so nice to know you can go to a place that isn’t running after the latest, pretentious restaurant fad and where the staff is genuinely polite, attentive and knowledgeable. I plan to go back very soon.

Doesn't Recommend
2.0
over a year ago

Way Over Priced – A friend and I decided to try the Charcoal House out one Wed. night. We had passed it many of times in the past and it always seemed to be crowed.

Boy did we make a mistake. We ordered the strip steak, the twice baked potatoe and a salad.

On my salad I ordered the blue cheese dressing. What I found that to be is a watery white liquid with a very few blue cheese crumbles in it. It was tastless.

When our steaks arrived the portions were good but they were both over done. We ordered them medium rare and recieved medium instead. We mentioned this but was told that it was medium rare. Well it was a tough and dry piece of meat with a somewhat pink center. On both ends there was no pink showing. The twice baked potato was a bright spot in the otherwise lackluster meal.

When it come to atmosphere it was loud and crowded. Everyone seemed to know everyone and they were all up walking around and call out to people across the room. While we were there I needed to use the restroom and found the stalls to not be big enough for anyone to be comfortable in if they are bigger than a child.

Next time I want a steak I will be going to one of the chain steak houses and get a better steak for a cheaper price.

Recommends
3.0
over a year ago

Good food, OK service, dishonest management – We ate here the night before Valentine's Day. While the steaks were delicious, the salad mix was obviously from a bag. What really floored us was when we were charged $4 for a 6 ounce Sprite and $4 for a refill. When we brought it up to the waitress, she said that's what the prices were that night and sodas are usually $2.50. We spoke with the rather unapologetic and rude manager who blatantly lied and said sodas were $4 every day and said the reason was because it was a "white tablecloth" restaurant. I've eaten in countless "white tablecloth" restaurants and have never been gouged that bad for a soda. The whole experience turned me off and the next time we want a "white tablecloth" experience, we'll take our money elsewhere.

Recommends
5.0
over a year ago

Lovely experience – The decor wasn't what I was expecting after reading the previous reviews. The fake ivy and glass on the exterior walls were only slightly off-putting. The burgandy curtains the linen tableclothes made up for it. Reading that we could expect a crowd, we were there by six. The restaurant appeared spacious, but, as others arrived near 7, the walking room was a little scarce. The host was charming, the server professional and sweet without being over the top about either. The other patrons were much older than us, but enjoying a night out with friends doesn't stop when you reach 30.

The presentation of the food was very nice. The bartender selected my wine (a house merlot) and it was great. I got a dinner salad with the (can't remember, but, it wasn't bleu) cheese dressing and my husband had Caesar, both yummy. I ordered the filet mignon, as recommended, and wasn't disappointed. Along with his strip steak, my husband tried the twice-baked potato and we both quite liked it. Crispy on top and bottom, soft in the middle. Mmm.

Maybe a small thing, but, something I always appreciate, the butter pats in the bowl were soft enough for instant smoothing. No waiting for them to warm up to a decent temperature or risk tearing your bread. I chose the broccoli as my side. Nice serving appearance, but, I tend to prefer it softer.

I decided to try the Chocolate Suicide for desert. The cake was a bit heavy but the frosting was light, smooth and delightful. Share this with a friend, it's pretty rich to finish the whole piece.

Overall, I would recommend this place. We were offered refills by people other than our server and everyone was very courteous. I heard many patrons called by their names, so a regular crowd has definitely formed. The meal was around $80 before the tip.

Recommends
4.0
over a year ago

Excellent Steaks – Do not let the 1970 decor fool you. This is one of the local favorites for some of the best steaks in St. Louis. The staff is friendly and food is excellent. If you have been in before the staff will most likely recognize you on your second visit. Wine list is adaquate.

Reservation are accepted and should be made for groups over 4 or 6. Because this is a local favorite the weekends can be crowded.

Recommends
3.0
over a year ago

Review – This is an extremely crowded and loud restaurant. Tables are too close together, waiters/waitresses are bumping into the back of your chairs. Also, don't expect management to be able to do the bill on separate tickets. It all has be on one and the owner is not afraid to upset the customer. Despite all of the cons, the food tasted great, the meats are soft and tender.

Recommends
4.0
over a year ago

A don't-miss steakhouse untouched by the new millennium. – The Scene
Your first clue is the parking lot: lots of Lincolns, the occasional Lexus or Benz. Inside, men in plaid pants and cardigans and women in pantsuits mingle with younger couples and a few families. The dining room, probably unchanged since the '60s, is adorned with plastic greenery, linen tablecloths and tabletop candles. The bartender is accomplished and fun to watch. If you have to wait for a table in his domain, you're in good hands.

The Food
You can have pan-fried chicken, fresh fish or chops. But everyone around you will be ordering filet mignon, and you should too. The Charcoal House version is baseball-size, aged and flavorful. The accompanying mushrooms have been steeped in something delicious (wine? garlic? Worcestershire?). Order a bowl on the side, plus a bottle of Cab, a baked potato with the works (skip the twice-baked) and salad with creamy blue cheese dressing, and you'll be living the good life. Dessert? Cheesecake with strawberries, of course.

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