9937 Lin Ferry Dr, St Louis, MO | Directions 6312338.524958 -90.351922
Neighborhoods: Green Park, Saint Louis
Disappointing Customer Service – Schraut Heating & Cooling is a local business that I had used in my home for the last 15 years. The last few times I had used them, I was disappointed, but my experience with them a few weeks ago was horrible.
My air conditioning was being tempermental & I called on May 28th to make an appt for service. I knew it was hot out, so it might take a few days to get an appointment. Loretta who answered the phone told me she couldn't take appointments, only making lists of people who needed service (an appt. to make an appt. ;o/ She told me she would call me later in the day - no call. I phoned the owner on Saturday on emergency # - I had no air conditioning at this point - on a 90 degree day. He said he would have Loretta call me on Monday, first thing, but they were so busy they wern't making appts!?
No call on Monday from Loretta - I phoned her at 10:30a myself. She said she would call me by 12p w/an appt. time. No call. I gave up at 2:30p & phoned Vogel Heating & Cooling who not only made an appt for me the next afternoon, but their prices were 25% lower accross the board! I got TERRFIC service from Julia & Scott at Vogel & a MUCH lower price (try $20 less on the service agreement & no charge for the service call as he was able to fix my air conditioner while he was doing the service). Scott only spent 40 min. at my house & I saved $110 using Vogel & they were faboulous!!
Oh, & Loretta did call me back at 3p that day (her clock must have broke cause 3p is way past 12p).
I thought doing business with a company for 15 years would mean something - but not to Schraut. They obviously don't need or want my business & they probably don't want yours either. Calling 4 times just trying to get a promise of an appt is crazy. I was cool in my house after 1 call to Vogel!!
Terrific HVAC Techs and Customer Service, Great Small Family Business – After getting multiple quotes from HVAC installers to replace our 22 year old heat and A/C units, we decided to go with Schraut for a number of reasons. While their quote was not the cheapest on paper, I was confident the install would be done right since the quote included many details that the other contractors either overlooked or considered options to the install.
With it being a small family business, all contact is directly with the the owners, which makes things very easy - we never would get the run-around that we would get from some of the bigger local HVAC service companies.
The service techs were very knowledgable, do teriffic work and take care of the smallest details that really results in a clean, professional installation.
Overall, we are very pleased with Schraut's work and feel very confident that our new HVAC system will last us a long time due to the install and spec'ing of equipment.
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