Bakeries >Federhofer's Bakery
9005 Gravois Rd, St Louis, MO | Directions 6312338.555640 -90.312827
Neighborhoods: Saint Louis, Affton
I will not step foot in this bakery again. Went to the bakery today with a friend who ordered me a birthday cake with Chocolate icing....Needless to say when we got there the angel food cake was made with white icing. When checking the ticket they saw it was ordered with Chocolate icing and shamrocks on it. I would normally accept a mistake but the clerk took it to her young manager which they said they could correct in 30 minutes. The gal who ordered it just recently had knee surgery so we could not wait that long. The manager did not have sense enough to offer an apology nor a discount for their mistakes. So we purchased it as is but there several other bakeries in and around St. Louis it would love to have our own going business. Keep this in mind when doing business with this bakery.
Excellent – I love Federhofer's donuts. Real chocolate! Yum. I had them do my gkids b-day cake and it was perfect. Nice and moist. Exactly as I asked for it to be and the price was reasonable. Will definitely use them again.
GREATEST BAKERY IN THE FREE WORLD – Love this place. Everything melts in your mouth.
Very Satisfied Customer – Ordered a 60th birthday cake in the shape of a guitar and it was absolutely perfect. I have shared pictures of it and everyone asks where I ordered it from.
It looked just like a spanish guitar and was even better than I could have hoped for. Thank you!
Terrible Women – I HAVE NEVER EVER SEEN A WOMEN DISRESPECT PEOPLE LIKE A WOMEN THAT WORKS THERE NAMED LINDA. SHE HAS THE WORST ATTITUDE I HAVE EVER SEEN WITH HER CO WORKERS SHE SHOULD NOT HAVE A JOB. YES LINDA YOU KNOW WHO YOU ARE , I CAN TELL YOU IF MY CHILD WORKED THERE YOU WOULD BE IN HUGE TROUBLE WITH YOUR BOSS AND IF THEY CHOOSE NOT TO DO ANYTHING I WOULD HIRE AN ATTORNEY TO SUE THE BAKERY YOU ARE SUPPOSED TO BE A LEADER NOT A DICTATOR.
terrible service – They treat their customers/employee's horribly. I will never give them my business again.
Pretty good bakery – We moved just a few doors down from Federhoffers in 2008. We don't eat out often, but who could resist a real german bakery? We've generally enjoyed the treats we've tried, but the service has never been any more than so-so. Some things seem pricey (cookies), while others seem really cheap (Nepolians). For us, it's a nice treat- once in a while.
went to get some bakery stuff and wanted 1 glazed donut. didn't have any so I got 3 donut holes, I was charged 3.27 for them, Didn't noticed the charge untill I got home and looked at the receipt. So I called them and I was told, TOO BAD. And they hung up.
So as of today they have lost me...........and I won't recomend them either.
Customer Service – We have been going to Federhofer's for over 30 years. All of my kids and now Grandkids birthday and special ocassion cakes have come from there. It has been a family tradition. Tuesday first thing I called and ordered a cake. I wanted white dough, white icing. I was told it was too late to get the cake for the next day in white dough, but could have yellow or chocolate. Then while I was telling the lady what I wanted on the cake, she asked me to hold and she would double check on the white dough. She came back and said we could get white dough if we didn't need the cake till 3 or later. So our lunch celebration had to move to a late dinner celebration (which was fine, Gramma can't ever remember they are closed on Mondays) We changed our plans because of this cake. When we cut the cake, it was YELLOW DOUGH. I worked yesterday, so called this morning and spoke with the Manager and his reply was 'that can happen sometimes' No apology, no nothing. I have had it. I have stood in line almost an hour before many a holiday to pick up a cheesecake, etc, and like I said ALL our cakes for 30 years have come from there. We try to support the independent bakeries, butchers, mom&pop stores, but will NEVER order a cake from Fedehofer's again. And not because of the dough color, but because of the 'that can happen sometimes'' no apology response from a Manager. Obviously they are doing so well, they don't need our business anymore.
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