800 N. Second Street, Saint Charles, MO | Directions 6330138.787990 -90.479115
Neighborhoods: Saint Charles
Jerry Kelly is top notch. I may have paid more, but I don't know how to fix my system, nor do I want to learn. The technician came out the same day, and worked around my schedule. The technician was fantastic & very professional. Quality costs! If your looking for top notch service, you have to pay for it & Jerry Kelly makes it worth it!
I wish i had read the reviews before calling. The reviews which state Jerry Kelly Heating & Air condtioning is overpriced, are accurate. I called and told them that i believe the capacitor had failed on my condenser and asked for a repairman to come to my home. The repairman arrived at about 3:30. He went through the routine of checking the thermostat, he checked the unit in the basement and then went outside to the condenser unit and confirmed what i believed was the problem. The dual start capacitor had failed and needed replacing. He replaced the capacitor with a Titan HD 50+7.5 400vac capacitor and charged me a whopping $425. This is after the $37 online coupon was deducted. I was shocked to say the least. I know i can get the same capacitor for less than $50, so I'm left wondering what exactly they charge customers for. Service call $79, capacitor $50, labor must have been $296/hr. The service man left at 4:25, so a little less than an hour. They also try to sell you a ton of other recommended services. Complete ripoff!!! There must be a way to complain with the Better Business Bureau or someone else to keep businesses like this in check. Jerry Kelly has given me a bad taste for repairmen generally. if anything else fails in my home, i'll replace it myself.
To be fair to the business, I was refunded the entire amount weeks later. I don't believe that's fair because a visit was made to my home and the repair made and so I owe for the service. i just didn't think the cost of the service was fair market rate. I admit i should have just paid for the service call and asked that they not make any repairs.
Fortunately I knew a little bit about repairs to AC system to keep from being grossly overcharged by Jerry Kelly. My outside unit stopped working. I called Jerry Kelly and on Tuesday was told the problem was an open dual motor starter. The cost to replace it would be $ 383.00. The serviceman proceeded to tell me that there might be other issues which would not be known until the part was replaced, specifically the high voltage relay, $ 331.00 and possibly a Freon charge, $ 750.00. I did not let him "fix" the unit. Today I bought the part which is actually a "run capacitor" at Grainger Supply for $ 20.26, tax included, and installed it myself. The AC unit works perfectly. There is no doubt that trying to charge $ 383.00 for a twenty dollar part and then probably try to convince you that there are more issues is a blatant attempt to fleece customers, especially senior citizens of which I am one.
Lonnie is very pleasant and always have a smile. He keeps our system in A okay condition. Great Job!
Jerry Lelly is way over priced so get pricing from other contractors. I had a starter, silonoid valve and relay go out on my outside condensor last summer. They charged me (I agreed to pay it) almost $1,300. I got a quote a day later for $375 total for the same work and service call. Yesterday the same unit seemed to have the same issue so I called them and they said that it was the motor and another starter (different than the one replaced last year). I was quoted over $1,000 to have this done. I leared my lesson so I said no and I had another contractor come and fix it for $250. They are stealing from you at these prices and you should not use them for it.
Noticeable difference from our old system. Didn't take us long to get used to our new system. We are enjoying it!
We continue to use J Kelly cause we have always been very pleased with their work and very satisfied.
Jerry Kelly has been wonderful to us. Never met such nice, helpful and kind hearted people. Will never use anyone else :)
We are very happy with our system that was installed about 3 years ago. We have been very happy with all the work Jerry Kelly has performed.
Always great service. Mike is a real asset to the company!
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