Doctors >Boonslick Medical Group Inc
1301 Boonslick Rd Ste 100, Saint Charles, MO | Directions 6330138.782452 -90.993961
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
I was a patient of Dr. Evelyn Schuetz for several years; however, I primarily saw the nurse practitioner, Jaimee Puckett. I had an abnormal pap in 2010 and was very disturbed by the lack of communication regarding the results of it as well as the follow-up procedure. I had to call the office several times to find out my results; each time I was on hold for 10-15 minutes. I found the office to be antiquated, the staff to be overly busy and unprofessional. I had to literally beg the information out of the Dr. and nurse. I was given a pamphlet which seemed as if it was from 1970! I was so disturbed, I switched Doctors. I’m writing this review now because 3 years later I called the office to find out dates of my services. After being on hold for more than 10 minutes, I was told my chart would have to be pulled but that I would get a call back the same day. I never received a call back. I called again the next week and spoke with Vicki. She gave me some information off my chart, but when I asked questions she said that I should have been given this information 3 years ago. I was – but what a rude and unprofessional answer! I simply wanted to be refreshed about my very important and personal medical records! She said she could fax me a release and send me the information. I told her I was calling to have it explained to me and not read information I didn’t understand. She literally said she didn’t have time for me today. I asked if a nurse could call me back and she said she would do that. She was very snarky and VERY RUDE and unprofessional. If this office is so busy that they cannot staff enough employees to answer patient questions professionally and not keep people on hold for 10-20 minutes a call, then maybe they should think about cutting back their patient load. I would NEVER recommend this office!
BAD FRONT OFFICE SUPPORT – I showed my insurance card when I made an appointment.
When I went for the appointment, they said my insurance was not accepted.
What a pain in the a**
Great Office – I have been placing externs for several years, and some of them have not been as good as others. I am now a program director and still place externs. I called and my student did get to go to Boonslick for her extern. The staff was so impressed that they offered her a position. She is now working and very happy.
Thank you Boonslick for being professional and caring.
Unprofessional – As an office manager I was very turned off by the way I was treated when I called this office and spoke to 2 staff members regarding a recent extern that I am trying to help find a permanent position. They really need some people skills! My advise to them...DO NOT take externs if you are not willing to really help them!
Skilled doctoring. Busy phone. – The medical doctors are skilled at this facility as are the specialists. The problem is getting through a busy phone system to set up/ change or otherwise leave a message. Way too long a wait to speak to a receptionist!
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