Irvine >Real Estate Sales & Services > Action Property Management Inc
29 Technology Dr Ste 100, Irvine, CA | Directions 9261833.653067 -117.739921
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Irvine Technology Center
I've lived in an Action-managed community for six and a half years. The service has always been consistently good. I speak to our manager about once every month about things that come up and she is always helpful and knowledgable. When I leave a message, she gets back to me quickly. Her assistant has also been help, as well as the people who answer the phone. I've been to Board meetings and our manager's supervisor is often there, providing helpful input and support. The meetings are much more professional than what I witnessed in my previous community (managed by another company). Overall, I've been very impressed with this company.
My experience with Action has been great. I have been burned by two other management companies in my previous community, but I just moved into a new community and Action has been a breath of fresh air. I've talked to live people (not voice mails) when I have called, professional, polite people have talked to me, have addressed my questions and have followed up to make sure I was happy. I was surprised by their follow through! That was not my experience with the other two companies.
As a long time Board member for an HOA, I have experience with four different management companies. Action has been, by far, the most competent, professional, flexible, and responsive company that I have worked with. While not perfect, they do whatever it takes to make the HOA successful - and to make Board members more effective. I am appreciative of all that Action has done for our community.
I have worked with Action for years and find the staff and management to be very professional. With 100,000 owners to make happy it is not surprising that a handful of people could not get what they wanted from the board or management co. Unfortunately, only the impossible to please write brutal reviews. This company is the best in the industry.
We had a great experience with this Management company! They helped us with our plumbing issues over the weekend! The Manager was on call and went out of his way to make sure we were taken care of! GREAT customer service!!!!
Positive Experience – Action Property Management has managed the association where we live for several years. Until recently, I have had limited interaction - other than paying my monthly bill. But in recent months, we have had some serious problems with some new construction with one of my neighbors and we have another issue where we have had to make an insurance claim with the HOA's insurance. Both issues were a bit "sticky" for the management company, but Action's people handled them both with great professionalism, sincerity, and efficiency. I was very pleased with how Action responded to these situations and brought about solutions to difficult circumstances.
We were seriously considering moving out of the community where we have lived for 7 years. One of the main reasons was poor management and the Board politics. But the Board actually did something right when they got rid of the prior management company hired Action and things are dramatically better. I feel like I can give real feedback at Board meetings, my phone calls and e-mails are answered, communication has been great - and they are making huge progress on some of the major association projects. Nobody is perfect, but we actually feel good about where we live again. Thank you!
Pleasantly Surprised! – Having lived in two other HOA's with other management companies, I had low expectations when I moved into my new community in Irvine. But I have actually had very positive experiences with Action over the first year that I have been here. My first experience was when I called the main office planning to leave a voice mail at 7:00 AM. I was surprised when someone answered my call, and even more surprised when they were able to help me without transferring me to someone else. The whole experience was pleasant and professional. Since then, I've had many other interactions with the management staff. Overwhelmingly, it has been positive. I've been to several Board meetings and been impressed by the preparation and professionalism. They've actually gone a long way to change my mind about HOA's and management.
No Stars – The 5 Stars reviews are without a doubt a plant. They do not have good accounting practices. Statements show past due amounts that are not past due, and they charge late fees and fines on amounts that are not past due. I do not blame the customer service. Management needs to get a clue.
5 Star Management Company – My association recently hired Action after a much needed change from another management company. All I can say is, wow! What a difference! Everyone at Action has been friendly, professional, knowledgeable and overall great! I get to talk to real people when I call and they actually call back if I leave a message! I can't say enough about how impressed I am. The experience between the old company and Action is night and day. Thank you Action!
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