1900 S Noland Rd, Independence, MO | Directions 6405539.068391 -94.415408
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
DO NOT LOOK FOR A VEHICLE HERE! I came looking for price quote on a vehicle they advertised online. I drove from out of town, when I got there the vehicle was sold. Instead of offering the next vehicle, the dealer, knowing I was looking for a cheaper vehicle, had me test drive a vehicle out of my price range. I know this is standard practice.
When I asked for a price quote the dealer tried to bully me into signing a contract. When I became upset and tried to leave he chased me to the parking lot and accused me of being unreasonable. He refused to give me the paper with the quote until I signed it and they started paperwork on purchasing a vehicle. Needless to say I got in my car and left.
If you're looking for a quote I would not recommend going here.
STAY AWAY!!!! Please folks this is the worst dealer ship I have ever been to. My boyfriend bought a 2011 Dodge Ram (used) 29,000 miles on it about 6 months ago. The salesmen was a real jerk. My boyfriend wanted to test drive it and the truck was on empty the salesmen didn't even want to put gas for a test drive. 2-3 days later I noticed that the windshield had a lot chips in it so my boyfriend called them to see if they could replace the it. They said all they could do is fill them. Now we are having trouble with the front end they told him that the tries needs to be rotated well he did that and it still doing the same thing. He called them today to tell them and they told him that his tires are out of balance.
We will NEVER buy from them again.Please people don't ever buy anything from them.
First let me say that I currently own an 06 Dodge Stratus and an 07 Grand Caravan. I have purchased 2 vehicles in the last 10 years from Landmark, and tried to make it 3. My wife and I saw a sign on a Ram Quad Cab at Landmark on Noland Rd. for $18998-no asterisks or other notations. We stopped, took a test drive with salesman Bart, and decided to purchase the truck We had a "blank check" loan document and informed them that was how we would be purchasing it. After our offer was written and submitted to the Manager, Bart informed us that he had forgotten to tell us up front that the price did nto include "freight" of $1100. We asked to speak to the manager who told us that Bart had made a mistake and that's how he ran his business. He stated if we didn't like it we could leave. We informed him that we would purchase the vehicle anyway, but that we were going to let Chrysler know about the deceptive practice and he stated that he did not want our business and we should leave. He stated that the sale truck (only 1 @ this price) was meant to get traffic in and hopefully switch buyers to another vehicle. When I suggested that sounded unethical, he demanded that we leave or he would call the police. He refused to give us his business card or even his name and scolded 2 other sales people that I asked who he was. We asked for our paperwork back, which included personal info on a form Bart said they needed for identification. We then found out they ran a credit report WITHOUT OUR AUTHORIZATION. We finally asked a salesman on the lot the rude gentleman's name and he said it was Doug Fletcher. I have been a loyal Dodge customer and I understand that the dealer was not going to make much money on this transaction, but the outrageous treatment to a repeat customer who was willing to pay the full asking price on this "bait car" borders on insanity. I can't imagine that the Chrysler Corp. would condone or tolerate such behavior from a franchise dealer.
My family went here to look at vans. I was supprised at how rude one of the sales persons was. We pulled in at one of the entrances and three sales people stood looking at us and waited for all 6 of us to get out of the car (this is why we need a van) and told us to move our car to the customer parking (which isn't marked). So we pulled into the other parking area and had a hard time parking. Finally found a place to park and no one come out to help us. We left and will not be going back. I read other reviews about them and there are quite a few about how rude they are. Not worth it. I went to Higginsville, mo and had a great experience and good prices as well as a good sales experience.
Happy car shopping.
worst service ever – Salesman was pushy and put us in a car we didn't want, was unable to get clear title and they refused to take it back. Had to hire attorney to get them to provide a title.State of Mo. requires title at time of delivery. Owner Steve Fletcher was never available and they forged papers we refused to sign. Buyer beware, stay away.
RUDE and HORRIBLE..STAY AWAY!!!!!! – RUDE and HORRIBLE experience...will NEVER step foot at the place again! I had been looking online for cars and found one at this dealership that I really liked so I called to see if they still had it before I drove there and the guy who answered told me they were closing in an HOUR and he didn't have time to look up the details or pull the carfax but yes they had it. This instantly made me upset, considering it takes 30 seconds to pull a file, but I really liked the car and the price was good so I decided to go look at it the next day anyway (thinking maybe just this particular salesman was bad). After spending an hour of driving around and "discussing things" with a new salesman...I very honestly told them it was the first car I had looked at/driven and really loved it but just wanted to go look at a few others to make sure it was 'the one'. Well he instantly changed his tone and became VERY pushy/overbarring saying that he would make the price right for me etc. I know this is somewhat normal for salesman b/c they want to make a sale but after telling him SIX times that I liked and it would most likely be back but was not a person who made a quick decision and pick the first thing I saw (especially on this large of a purchase) he then got even more rude/big attitude to the point that we ended up just walking out. While we were walking out the manager then mouthed off to us as well and told us never to come back that he wouldn't sell us a car..all because we didn't just walk in and buy immediately! Overall this was the WORST experience I have ever had and for a manager to act like that (with never even talking to us) makes me sick and after reading other reviews I dont understand how they are still in business. EVERYONE PLEASE STAY AWAY!!!!!!!!!!!!!
STAY AWAY!!! – My wife and I recently went to this dealership to look at a particular car and when we got there, it had already been sold. Since we were already there, we looked at other vehicles the dealership had to offer. We spent approximately 2 hours looking and browing. The last vehicle we looked at was a brand new Durango, we checked it out, went on a drive with our salesman and informed our salesman that we were indeed interested in this vehicle (not a cheap one either!) but we wanted to go home and read about the vehicle and do a bit of reseach...not to mention pick up our child from daycare that we were already 45 minutes late in doing.
As we walked back through the office to go back to our car to leave, we were approached by the office/dealer manager Doug Fletcher. Doug asked how we liked the car to which we responded we liked it but wanted to read about it and sleep on it before spending $40k+. Doug then turned into a very pushy, arrogant a**hole and then asked us to leave and kicked us out of the dealership. We were stunned as we had just given this dealership 2 hours of our time and our salesman (Lathan) was very hard working and understanding while showing us vehicles. A lady sitting there watching all of this could not believe it either and saw us outside and stated she will not shop here again either - great business practice Doug! Doug Fletcher cost his salesman a sale of a brand new vehicle which is a shame...we called our salesman back to which we were told he wasn't sure why Doug acted like such an a**hole and that he too was hurt by Doug's actions & comments.
I'd advise any future, potential buyer to STAY AWAY from Landmark Dodge, simply because of how we were treated by the "office manager"....I'd gladly go back and buy the vehicle upon receipt of Doug's termination papers.
Doug, I hope you read this...if you do, please email me...I'd love to talk to you about all of this.
STAY AWAY – Got a used car there and 28 days after buying the car it was leaking antifreeze. Was told by my mechanic it would cost $1070.00 to fix. Just spent $730.00 to pay taxes and license my car now this. Called dealership and all thay said was Sorry, no help at all. My mechanic said they would have known about this problem and this car should have never been on the lot.
THE WORST EVER EXPERIENCE- DO NOT ATTEMPT THIS! – I guess these guys are the reason there is a stereotype about used car salesmen. I just wasted 2 hours of my life driving to this dealership, test driving a car, and getting dicked around by the salesman and his "sales manager." Before I ever entered the room to negotiate I was told it would be no problem to take the car to my mechanic as long as I had an agreement to purchase the car. I offered to pay for the car in cash on the spot with the stipulation I could take the car as promised to my mechanic. Not only did they refuse to discount the price for cash, but reneged on their promise re the mechanic. When I held firm to the original terms they scolded me and told me I wasn't being "flexible." Since when does the buyer have to be flexible? They truly acted like they were doing me a favor by selling me the car at list price and misleading me. What a bunch of clowns! AVOID THEM LIKE THE PLAGUE!
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