103 SE 12TH St, Oak Grove, MO | Directions 6407539.004509 -94.128546
I have bought several appliances from Tylers, not only were they reasonably priced, the one fridge I bought that had an issue was promptly resolved. I have been buying from them for 20 years, never had any issues.
On May 21, 2013 I bought in cash a refrigerator from Tyler Appliance, in Oak Grove. Got it home. Waited the four hours they said to before plugging it in. I got up this morning May 24th, to find it not working, everything in freezer thawed, etc. It came with a 30 day warranty. I phoned them. The girl says we can't send someone to look at it or fix it because you live too far away. I'm 7 miles from them. She says you will have to bring it in for a refund or exchange. So we load it up and take it back to them today, the 24th. No one there except some young kid, owners grandson. I explain everything, he calls his mom, waiting on hold forever, his gdpa beeps in....he explains to his gdpa, and the Gdpa owner goes we didn't sell any refrigerators this week. Kid goes well the ticket says sold on 5/21/13....Owner arguing....kid hands the phone to my son-in-law, Mike goes yes you did, remember we bought it in CASH and you were all talking to us about Mom's new truck and other trucks, he goes well yeah now I remember....Mike says we want a refund. He says we don't do refunds, all we can do is let you pick out another fridge.... Mike hands me the phone....I re-explain, he says they don't have to do refunds, I said there is no sign nor that posted in your store nor on the ticket.....and this morning your daughter told me to bring it back, he goes why didn't you let us come fix it....I said your daughter told me that I lived too far away. So I had to pick out another used fridge and bring it home, waiting for 4 hours before I can plug it in.....Oh and the kid refused to give me a difference on the fridge I picked out, because he is not allowed to write out checks and his gdpa/owner refused to come to the store while we were there. TYLER Appliance in Oak Grove will NEVER get my business EVER again.
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