6708 N Oak Trfwy, Kansas City, MO | Directions 6411839.215402 -94.576527
Open Daily 24 Hours
Just wanted to say thank you to the technician and Arctic for coming out so quickly last night. Our house was so hot and the kids were miserable! The technician gave us our options and was unbelievably professional and knowledgeable. He made sure that I understood the issue with our unit before he moved forward with fixing it for us. We will be calling Arctic for all of our HVAC needs :) Thank you!
First, let me start off by saying that I was highly frustrated when I contacted Arctic Air. I had tried to get another local, big name company to come out and fix our furnace that had been out of service for over 24 hours at the point in which I called Arctic Air. This other big name (which I will not mention to remain professional) did not show up for the job - and it is the coldest it has been all winter long. We are relying on electric heaters. Arctic Air was already completely booked but worked me/us into their schedule and were able to fix our furnace within the day.
The entire staff was completely understanding when I called completely flustered and upset because of my current situation, and went above and beyond in regard to customer service, professionalism,and just having a sense of urgency and caring about the customer! I know that it should go without saying, but that is not the case anymore - I will gladly recommend Arctic Air to anyone and if I ever have an issue with my systems in the summer months, this will be the company where my loyalties lie as well! I could not be happier!
Arctic Air did such an amazing job for my family! We purchased a new air conditioner and furnace and are beyond pleased with the professionalism we received and the work was flawless! What my husband and I find to be so impressive is from the office staff, technicians and sales team we were treated with the best customer service that we have ever had! That is something that is hard to find now days! We have referred all of our family and friends to Arctic Air and look forward to doing more business in the future. Thank you Arctic Air!!!
Was VERY happy with our service – Arctic Air has been our service company for years now. We have always had great service from competent service personnel. The prices that we have paid seem to be a bit more reasonable than a few of my neighbors have paid other companies, in fact we have given several of our friends and family Arctic's contact information when they were in need of service or a new air conditioner or furnace. I will continue to use them and continue to pass the word that they are a very good company to use!
Don't Pay Until Work Is Finished – Make sure this company finishes it's work before you pay them. I took off of work for a day to have a new heating and air system put in. The guys left early without finishing the job and now want me to take off of work again to let them finish what they were supposed to do the first time around. I am an hourly worker and don't get paid when I don't work. This business would not make an appointment for me after 4 pm or on a Saturday. Of course they have already been paid - so why bother.
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