One Ritz-Carlton Drive, Dana Point, CA | Directions 9262933.47663 -117.719239
Not so happy marriage renewel – Unfortunately, our stay was so dissapointing. There was an awful smell from burning firewood all day and night due to being located under the club level, the bed was estremely hard and uncomfortable, and the shower drain was stopped up so that when we took a shower we had to stand in a big puddle. If this wasn't enough, when I called the assistant manager to complain, I was basically told that he was sorry, but was not offered any discount on my stay or offered a new room or anything. Our stay was supposed to be a nice renewel for us and it ended up being very aggravating and sad. Not worth the money and the staff could have been more accomodating when they realized we were unhappy. This proved to us that they really arent concerned with what the customer thinks.
A Fantastic resort! – What a great Hotel,you won't find a better view anywhere in the world.The service is impeccable a little pricey but worth every penny,then again what do you expect from a Ritz.The front office staff is the friendliest of any I have ever experienced, upon check in ask for Neal.
Excellent Location – The view from the hotel is immaculate: clear ocean water and white sandy beaches. Absolutely breathtaking!
World-Class – Spend a weekend there the third week of December, every year. Romantic, classy, upscale and Europeanesque.
Be Treated Like Royalty. – This is my favorite Ritz-Carlton property in all of the U.S. It is set on a cliff overlooking the ocean. It is quite romantic when sitting along in your room or at the bar having a meal or simply a drink, while overlooking the ocean and the sunset. I would recommend staying at the club level. It is worth every dollar. You get your own concierge service along with constant meal servings throughout the day, and you have alcoholic and non-alcoholic drinks at your leisure. You will be treated like royalty.
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