1555 S Coast Hwy, Laguna Beach, CA | Directions 9265133.530359 -117.773167
Fantastic, well....except no coffee in the rooms – I loved this place. We had a room on the 6th floor, in the middle of the main tower....beautiful balcony, sound of the waves, fantastic.
Everyone was super friendly and nice, and bent over backwards to make our stay delightful.
I only give this a 4 for one reason.....there are no coffee makers in the rooms. This is 2011, and there is no excuse for this. The last thing I want to do at 7AM is walk or take and elevator and then walk to where they have free coffee. I travel frequently, in the USA and Overseas, and 8/10 of the time there's a coffee pot.
Other than that, loved this place
Dishonest and Rude Staff – Due previous problems, we were offered a complimentary room for 2 nights and a reduced rate after that. We accepted their offer and booked a 2-week stay. We checked in to our first room, which was not facing the ocean. This room type is not listed on their website, so we had no idea that our view would be the parking lot. I contacted Pamela Hopkins (assistant to the VP of Hotel Operations), with whom I communicated prior to our stay, and I copied Joanna Bear (assistant manager). I shared with both our frustrations and asked if we would be able to, as we were originally offered, stay in our Oceanfront Towers King (OTK) room for the duration of our stay, since it was available. (The 2 complimentary nights were in an OTK room but the other nights were not.) My first email went ignored; after a 2nd email, Pam said she would look into it the morning of 7-30. Through the evening of 7-29, when I searched for availability online, 4 different oceanfront room types showed up. On the night of 7-29, we asked about availability at the front desk and were told that rooms were still available. But the manager, Lisa Silva, overheard our conversation and immediately told us that no rooms were available, which was a lie. I asked a friend of mine to call reservations the next morning, 7-30, before we stopped down. My friend spoke with Heather, and she told my friend that MULTIPLE OTK rooms were available. 15 minutes later, my husband went down to the front desk and spoke with Tammy, who said that NO OTK rooms were available. Tammy then said that one room was available for all but one day and she and Pam were going to see what they could do. But, a Seaview room came up on the online reservations system without restrictions for the entire range. When we still had not heard from Tammy, we called and were told that we could check into a Seaview room. On 8-1, the front desk manager (Elaine) gave us our key with a smug smile and said, it’s on the first floor. The first floor Seaview rooms have very little view of the ocean (due to the solid wall on the patio) and are perhaps the loudest because of the location directly next to the pool and Splashes. Bottom line: try the Montage, St. Regis or the Ritz, but stay away from Surf and Sand.
great Hotel! – This hotel is gorgeous! We went here for a business meeting and didn't want to leave! When we walked into our room, we noticed the design - first class. However, the best part was when we walked onto our balcony... We opened the door (it was in the evening so it was dark out). To our pleasant surprise, we saw the beautiful ocean and the crashing waves - it was RIGHT outside our window! They hotel lit the beach up so you could see it at any time of the day. It's a pricey hotel... but if you have the money - you MUST go! If you don't.. save up for at least one night :-)
A few unexpected quirks – THE GOOD:
Fantastic location on the beach in Laguna Beach.
Almost all rooms have unobstructed ocean views.
The staff, even under high season conditions, was uniformly friendly and helpful. Every request was honored, and honored quickly.
The food is excellent.
No A/C!!! Big problem in July/August. Website doesn't make this clear at all.
The pool, the bar and the beach are far too small for the high season crowds: way too intense.
Never again – This is what we got:
1. Our room was not ready, so we decided to get some lunch down stairs and than we waited and waited still know room. Than when we inquired about our room, we were told that it would be ready in a few minutes, we continued to wait. Finally we were told that it would be ready in five minutes and we continued to wait.
2. When we finally got our room it was gross and unacceptable. The carpet was black, the room was dirty, the glasses in the room looked like they were rinsed out placed on the bar for our use with Coke still in them and there was mold growing in the shower. When we brought this to the attention of the manager on duty and she saw the condition of the room, she agreed.
3. So on the second day of our four days at your resort we had people cleaning our carpet all day and we had to deal with fans in our room and wet carpet while we were getting dressed. At this point of our stay there was nothing that anyone could do to make things better. We were miserable.
4. I have a brand new Mercedes parked with valet, My seats and mirrors were all adjusted by the valet and because the car is new I notice everything. Someone put at least 50 miles on my car during our stay. It wasn't us.
This Laguna Beach boutique hotel offers guests Mediterranean-style amenities, direct beach access and a little taste of history. – In Short
A longtime favorite of well-to-do "beach bums," this 165-room hotel is literally right on the sand--at high tide the waves splash against the building. After a multimillion dollar facelift in 2007, the space has maintained its intimate setting, now resplendent in blonde woods and white and cream hues. Each guest room comes with an ocean view and private beachfront terrace with windproof candles. When not receiving pampering treatments at Aquaterra Spa, guests enjoy the California coastal cuisine at the newly remodeled Splashes Restaurant.
Hits: With waves breaking just 25 feet below, the casually elegant Splashes Restaurant offers oceanfront dining (both indoor and alfresco) and fresh fare like hamachi carpaccio and ahi tuna in citrus sauce.
Misses: The hotel is still undergoing some renovations until 2008, so there is the occasional instance of dust and noise.
Dine alongside the surf at this upscale California-cuisine classic, hidden inside a breezy Laguna Beach resort. – The Scene
Located in the Surf & Sand Hotel in scenic Laguna Beach--between crashing waves and an active strip of boutiques, B&Bs, resorts and eateries--this upscale, eclectic gem dishes up stellar fare with a view to match. The cliff-side restaurant features a terraced outdoor patio--just feet above the beach--and a cozy main dining room with fly-open windows to allow the salty elements to breeze in.
Daily specials complement the seasonal menu, which features delicate portions, impeccable presentation and interesting flavor combinations. Start with prawn and fennel soup or steamed mussels in Chardonnay. Entrees include roasted veal with a potato puree; rock shrimp risotto, with a sweet corn, basil and bell pepper coulis; and pan-seared ono, a Hawaiian fish, topped with mango salsa and accompanied by a spicy, grilled shrimp kabob. Finish with hot blueberry cobbler, topped with a scoop of vanilla ice cream.
Yummy! – You can?t find a better location. If you are looking for an ocean view this is the place to go. The food melts in your mouth. The staff was great.
REALLY FANTASTIC!!!!!!!!!! GREAT EVERYTHING... – We were really impressed from the moment we drove into the property, the valets are great... Obviously the entire hotel has gone through a renovation process recently because the lobby is very contemporary, not the same look as in the past. The restaurant is located on the first floor of the building right above the sand and we were seated right on time for our reservation. The food was great, our server Jim was excellent, ask for him next time you go..... He stated they hired a new chef recently and the food has been getting great reviews. Do yourself a favor and don't miss this one.....Sit outside, it's warmer under the heaters and the view is unbeatable...
Nice location – Great location, good service and food. I would go back to this place again. We really enjoyed the location and a good date place.
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