Swimwear >Swim Depot
23552 Commerce Center Dr Ste B, Laguna Hills, CA | Directions 9265333.622965 -117.718979
Great Price – Loved the place. It had what I needed. The grandpa helped me to get what I needed. Isn't that a good customer service? Great price!!! Going back for more.
Horrnedous customer service – I understand that this is a small family owned business but man, if you want people to return or spread the word, you need to handle your returns better. Returns are part of business, especially when you recommend an item to be used for Jr. Guards and it ends up being the wrong type. My kids tried on fins at home and did so in our house. The owner thought they were dirty and asked my wife once and me once that he would return them without being cleaned. Understand that the fins had nothing more than dust on them. I will never shop at this store again. I worked for Nordstrom for 4 years and was a shoe department manager. I am not expecting that level of customer service, but dude, make me want to come back. I will never go back.
Worst Customer Service – If at all possible, DO NOT BUY FROM THEM. Our swim team used this company to order suits for the team. Each family ordered separately. I placed my order with them and gave them my credit card. A few days later they told me that they had one of the suits I ordered, but not the other one but had to give them my credit card. I told them that I already did. The wife insisted she did not have it and then put her husband on the phone, who also insisted that they he did not have my credit card. He told me that he could order any of the swim suits I ordered until they had my credit card. I looked at my credit card statement and they charged it. When I called him back to tell him, he just yelled at me and told me he didn't believe me. I won't EVER deal with them again. Now, I will not have the suits in time for pictures, I will have to order them on the internet, I will have to dispute the charges on the credit card and all because of their disorganization and incompotence. Also, their English is not very good. But, I will admit they did have the lowest price on the suits.
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