Roswell >Food & Dining > Chin Chin
270 Rucker Rd, Alpharetta, GA | Directions 3000434.077830 -84.358284
Mon - Thu, 11:30am - 10pm.; Fri - Sat, 11:30am - 10:30pm; Sun, 1:30am - 10pm; open holidays
Service was TERRIBLE! – Worst service I have experienced in Atlanta. Server was rude when coupon was presented and it just went downhill from there. Food was in kitchen 10 minutes before served - cold! Had to ask for soy sauce. Never came back to make sure things were satisfactory. Had the nerve to add 18% tip, which I refused to pay and when I explained - no apology. Don't go here if you want to be treated like a valued customer.
Poor and worst customer service – My family and my brother-in-laws family are very frequent to this restauarant but our last visit to this place Feb. 6, 2010 was the worst and we walked out with the food on our table. We ordered our drinks and the food and after waiting for almost 10 minutes the server brought the soups but no drinks. I asked him where is the water and he responded very rudely, water is coming, then I said that water should come before the order. On that he again very rudely said, do you want me take back the food and bring the water. I said is that the way you are going to treat us and we walked up to the front desk to talk to the owner or manager and as the owner was not there and this one guy who posed himself as manager, very rudely said that if we don't like the service then we have the right to leave, so we left. Instead of trying to please us they just asked us to leave which I think is very poor customer service especially during this economy when business look for customers.
Don't honor their own coupons – We went to dinner at Chin Chin on Rucker Road on Friday night. We specifically chose this location because of the coupon we found for a free bottle of wine with a purchase over $30. The meal went fine and the food was good. We purchased a bottle of Takara Plum Wine and dinner and our total bill was just under $100. When we presented the coupon we were told they would not honor it because too many people had tried to use it on expensive wine so they would not take it. Takara Plum wine retails for about 7.95 at Publix. There was no fine print or exclusions or restrictions on the coupon. They flat out just refused to take it. No offer of compromise or adjustment was made to the bill. At our place of business, if we tried to fink out on our coupons like that we would have the BBB all over our tail and someone would undoubtedly slam us here or on kudzu. We won't be going back just on principle.
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