8001 S Route 31, Crystal Lake, IL | Directions 6001442.213217 -88.286736
Misleading homeowner regarding repair costs – On Christmas day our furnace pilot went out. We diagnosed the problem, and knew that is was a quick fix. Of course nothing is open, such as Farm and fleet where we can purchase replacement costs. We made a few comparison costs phone calls, and Althoff managed to mislead us into believing that they were the more reasonable price. Of course, once the service man arrived, it was apparent that we were paying nearly twice what the other reputable company had advised. Don't trust their quoted price. Buyer beware.
Polite, clean, quick service – Ryan G. made all of the arrangements for us to have our heater looked at-not broken, just making a loud fan / motor noise. All the work got done in one week. He already knew the problem from the way I described it on the phone. He sent Jim R. to look at it. Twenty minutes later, Jim knows what is wrong and goes to the truck to order to part. Two days later, Jim is back at the house and installs the new motor in less than one hour. Super polite-very neat-wore booties in the house! Highly reputable company and fantastic customer service that I haven't experience in this day and age. I would recommend them to anyone in the Chicago area.
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