Franklin >Massage > Massage Envy
1731 Mallory Ln, Brentwood, TN | Directions 3702735.961819 -86.816818
Horrible mainly due to the receptionist, Shanna, who had a bad attitude towards not only me but the other customers that I saw who entered the spa. I was given a gift card to this spa and was about to place my membership here. Otherwise I would've had a perfect experience. She needs to be corrected on how to treat customers.
Beyond poor experience. Upsell was deceitful and then harassing phone calls to my spouse to provide his card number too. Manager, Bailey, is an immature joke. She hung up on me after arguing about the upselling practices and refuses to cancel my membership after we have moved. So let me see... Pay these con artists $59 a month for nothing? I don't think so. I will be disputing with my bank and canceling my card.
By the way, the massage itself - depends on the luck of the draw.
Honestly, one of the best massages I ve ever received. Went in for a deep tissue massage (1-Hour Session), and it went a long way in relieving my back pain. The front desk staff was courteous, as well - just a great experience overall.
Great place for massage – Been going to this Massage Envy for a year now - one of my favorite places to go. Deep tissue massage + aromatherapy = the best thing in the world. Love this place.
Very nice – I cashed in on a great Christmas gift...and it was soooo wonderful! The staff are really professional and easy to talk to. They answered all of my questions and were just so nice. I was excited to join and will definately recommend them to my friends!
Cool Springs M.E. SUCKS! – To be short and quick. Go to the Brentwood office. The massage therapists here are the ones that can't find a job elsewhere because they are all terrible!
After a year and a half of bad service, dirty rooms and horrible therapists I quit.
Of course it took another 8 MONTHS to get them to quit charging my card!!!!
Terrible, terrible, terrible.
Don't believe me? Check out this site that tells the whole story.
Dirty, inexperienced, loud – If I could give ZERO stars I would. I've been a member of Massage Envy for years throughout the United States. This location is BY FAR the very worst example of what can happen when you have an uncaring franchise owner.
I had "Will" and he was not only slightly perverted, he talked and argued the ENTIRE time and I thought we were literally going to come to blows by the time my session was up.
This guy cannot shut up! All he did was diss his employer, talk about how great he is, how over qualified he is to be working there and how he's 'really a chiropractor' but he's there to help out the owner.
REALLY? Then how about shutting up and doing your job? This is about the 6th time I'd been there that a 'therapist' basically stands around and rubs oil onto your skin. No real massage, no knowledge of muscle structure, just slathering gobs of oil on and stories about how awful Nashville is.
I've had one good experience there - all the rest have been such poor experiences that I cancelled my membership. I've been a member for 8 years!
I would RUN from this location. It's dirty, filthy, the desk attendants are ONLY worried about making their quota on appointments. The therapists are not trained well and if they are, they leave ASAP and work elsewhere! The people left here are the ones who most likely FAILED out of school.
Save your time, spend an extra ten bucks and go somewhere that has therapists that know WHAT THEY ARE DOING! Get your money's worth elsewhere. This location is the pits. Disgusting. Not worth your time or money!
Love it. – I've been a member of the Massage Envies in Brentwood for a year now, and it's been a great experience. The prices are reduced and the massages are always excellent. I drive around a lot, and the massage really helps to minimize my back pain. Highly recommended.
Helped my back pain. – Great massage. Went here about a month or so ago for lower back pain I'd been having. Had an hour treatment, and over the next few days, the pain in my back began to ease. Went back another time and it was all but gone. Great place for back pain treatment.
Very nice. – Great massage. Great staff. Great service. Great everything.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Massage Envy on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.