Franklin >Tailors & Alterations > Lee's Alterations
333 Del Rio Pike, Franklin, TN | Directions 3706435.935432 -86.887477
Horrible service Rude Alterations lady – I brought a bridesmaid's dress in to have it lengthened, shorten the straps and add bra cups inside. When I picked it up, a strap was missing and the beautiful bow that was on the back, was now put on the front. I asked where the strap was and what I can only assume is the owner said that she didn't know. Surprisingly I didn't receive even a mention of an apology, but she asked me to bring in the bridesmaid and another matching dress to fix her problem. After driving around town to pick her up and the dress from my mother's house, I arrived back. I politely asked if there was any way if she could refund the money I paid to shorten the straps since she lost one of them. She flipped out. She said she never touched the straps and that I lost it. I asked her, then, why did I pay for the straps to be shortened. She started yelling at me about how long it took to fix the dress and how she lost money on the project (even though she was the one that set the price up herself and the cost was the same as the actual dress cost from David's Bridal). She told me that I was being mean and unfair asking for money back and that I should be grateful that she completed the project at all. Appalled, I told her that yelling at a customer is certainly not nice nor professional in the slightest. A tall, blonde woman managed to pull her out of the room and was very nice yet somehow unphased by this bizarre behavior. I'm sure she has had to deal with this angry woman's temper before. I walked out of the store and the owner leered at me. Please don't allow these people to remain in business. Do NOT SHOP HERE!!!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Lee's Alterations on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.