5030 Harding Place, Nashville, TN | Directions 3721136.087598 -86.691817
Absolutely Terrible Move. Even Worse Customer Service – Before I begin with my review I'd like to point anyone who's considering Fox Moving and Storage to their entry on the Better Business Bureau website. Citysearch won't allow me to post a link but just google Fox Moving and Storage BBB Nashville and see for yourself.
The company has a C- rating with the BBB. I've been dealing with them for about two months and more recently I've been dealing with the BBB. They only received a rating recently and it appears that due to their C- rating they have lost their BBB accreditation.
Before you hire them I urge you to use any of the businesses listed on the top of the BBB website when you search Moving and Storage.
I had written a much longer review detailing how Ron Tarafa, one of the Co CEOs/Presidents had refused to help me and how another employee, Lauren, hung up on me but Citysearch is limiting me to 4,000 characters so as bad as it sounds from my review, it was worse.
Anyway now on to the details of my personal issues with Fox Moving and Storage. I had them do a move for me in May of 2011. I asked specifically that they not take the 2 cable boxes, the black cable modem and the 2 Comcast cable remotes. Surprise surprise, they took them. Sadly, I was out of the state for the move but a friend of mine came by to get and return the cable boxes a few days later (Approx. 2 days). I was informed they were missing and promptly called Fox Moving & Storage.
The first person I spoke with was very helpful, I told him I had yet to be billed and that I had been told I would receive a call for payment when the move was complete. I went on to tell him about my predicament with the cable boxes. He assured me that in the next two days (Thurs/Friday) he would talk to his movers and see how many hours they worked and would also ask them, while it was fresh in their minds, where they put the cable boxes and pull them from my storage units for me. Needless to say, I never received a return call.
The second part of my encounter with Fox Moving & Storage involves me calling them no less than 5 times, leaving 2 voice mails and receiving at LEAST 3 verbal promises of a call back the following day. None of these were honored.
At this point I went on the BBB website and read the companies review. On the site it says that Fox Moving & Storage requests that anyone who is going to file a complaint with the BBB should first call Alex West, the other Co-CEO/President, and give him 48 hours to find a resolution. I did just that.
I called Alex for the first time on on 7/21/2011. After explaining my experience detailed above I was told that what had happened to me was "unacceptable" and that he would call me back by 4PM the next day with a resolution. I called Alex back well after 4PM on 7/22/2011 (Friday). He said he "knew he promised me a call back" and was sorry. He went on to say that over the weekend someone was going to go through my units and find the boxes and they would hold them for me to pick up. He promised he would call me back on Monday when it was done with the details. I waited until Wednesday 7/27/2011 (I believe, it may not have been Wednesday but it was certainly after Monday, it may even have been later than Wednesday) and called Alex back. He told me he thought that his people had already resolved it and that he was in the Knoxville office today but he would be in Nashville tomorrow and would find out what was going on and call me tomorrow. I waited until after his call was promised and filed my complaint with the BBB. It has been several days now and I have yet to receive a call from Alex West. I plan to take the matter to small claims court when I return to Nashville in a few weeks.
In Summary: No one at Fox Moving & Storage will call you back, EVER, the CEO/President Alex West promised me no fewer than 3 call-backs and even he failed to call me back even once.
I urge you, save yourself the trouble, use a more reliable company.
Best Moving Service We Have Ever Hired! – My Fiance and I just moved into our new home two weeks ago. We were very excited about our new home, but we were not looking forward to making the move.
I called around to numerous moving companies in Nashville to check on pricing and availablitily - Fox Moving & Storage had the best pricing and I could tell this company knew what they were doing, by just talking to them over the phone. I decided to hire Fox Moving & Storage, and it was the best decision I could have made!
I wasn't sure what to think leading up to moving day. All I knew is that we didn't want to have the same experience that we had with "All My Sons Moving Company" two years prior! "All My Sons" sent out two lazy idiots, that both took 30 minute craps in my bathroom during the move (I was being charged by the hour!), texted on their phones throughout the entire move - and then had the audacity to ask me for a tip after the move! Anyways, to make a long story short. . . .we had plenty of reasons to not be very excited about the move ahead.
Well, I felt much better after I got a phone call from our mover the morning of our move! We were scheduled for a 9:00 a.m. move, and he called me at 8:30 a.m. - to let me know that he was only about 10-15 minutes away, so he would be arriving about 15 minutes early. GREAT START! Both of the movers were very personable, professional, hardworking and courteous. They worked their butts off, and didn't cut any corners! I believe the two movers' names were James and Melvin? Really, they did an amazing job for us! They wrapped all of the furniture before moving it, and they didn't put a single scratch on any of our furniture or walls.
I still can't figure out how two movers can work that hard, at that fast of a pace, moving heavy pieces of furniture to-and-from two story houses for 4 hours straight, and not pass out! I would have fallen over. Really, these guys did an outstanding job, and I highly recommend them to anyone who is looking to make a move any time in the near future!
Fox Moving & Storage definitely made our move much more enjoyable and less stressfull! After my horrific experience with the other moving company we used last time, working with Fox Moving & Storage was like a "breath of fresh air" - they really were!
They offer the best price and best moving service in Nashville! I'm not even going to call around to other moving companies next time we move.
They are amazing!
Satisfied Customer - Twice – My experience with Fox has been that they are honest and they will do everything they can to do a good job for their customers. Anyone who has ever worked in the service industry knows you can never make everyone happy, no matter how hard you try or how good a job you do. That's the most logical explanation I can see for any negative reviews for these guys. I've used Fox's services, visited their facility and met the owners and several of the employees. This is a good company from the top down.
Fox will lie to you – I recently used Fox moving company and was very disapointed with the charges. When it came time for me to move, after reading the reviews, I initially went with Zoom moving company because they came highly recommended with great reviews and score of A from the BBB. Well the people from Fox Moving and Storage kept my number and kept hounding me about giving them my business. They were telling me their prices are better, that they only charge a flat fee of $79 dollars an hour and assure me that there where no other hidden fees. They also told me that I will get 3 free wardrobe boxes. Well by the time the guys finished the job, there were service charges added, charges for use of equipment, and they did not bring any boxes.
Before I paid the extra $100, I spoke with the Guy who set everything up and the only thing he wanted to hear was will I be paying cash or credit. He was the least bit interested in my concerns or the agreement.
I also notice the recent reviews are closely dated which makes me believe they entered them or had others to do so.
I should have stayed with ZOOM. Warning though... if you do decide to go with this company, have them to give what you've agreed to in writing.
Fears Gone!!! – I was EXTREMELY NERVOUS about using a Moving Company, but my husband really wanted to use one. We called Fox Moving & Storage and they put ALL my fears at ease. For the word GO they were professional, courteous and extremely efficient. They handle all of our belongings like they were worth their weight in gold!!! I was absolutely THRILLED with the results!!! Thank you FOX MOVING & STORAGE for all you did for us!!!
AMAZING EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! – I very RARELY write reviews about a company, but Fox Moving & Storage of Nashville, TN did such a good job for me that I couldn't pass it up. If you are looking for a GREAT company to do your move, contact them. They are great.
BEST Mover's I Have Ever Used!!! – Fox Moving & Storage made my move the BEST experience I have ever had!!! They arrived 15 minutes early. The driver and helper were clean, neat and VERY courteous!!! They took the time to walk through my home with me before the job started, and they actually LISTENED to all my MANY fears!!! I have a LOT of very old heirloom pieces that I was terrified of getting damaged, but the movers very thoroughly quilt pad wrapped them and carefully moved them. I am HAPPY to say that not even one of my pieces were damaged!!! My floors are all hardwood and they were completely protected and we left that house without one scratch on the floors. The movers were very fast and not once did I have to ask them to speed up or get busy!!! I wish I could recommend them to everyone in the Nashville area!!! This is a company that CARES about their customers!!! If you are looking for a quality company to move your items, PLEASE use Fox Moving & Storage!!! I am very very happy with my complete experience!!!
Happy With My Moving Company – HAPPY HAPPY HAPPY with my move... beginning to end!!! LOVE LOVE LOVE Fox Moving & Storage!!! Recommend them HIGHLY!!!!!!!!!
GREAT MOVERS – I want to sing the praises of the moving company that my family used this week. We had a wonderful experience. They were very professional and helpful. They took very good care of my belongings and my WHITE furniture was not soiled (which is the main thing my husband stressed over) and all of our furniture was wrapped with quilts. The price was great and the crew they sent us was efficient and thorough. After the move was complete, they even took the time to clean up after themselves. I will absolutely recommend this company to anyone moving, and if I ever move again, I will use Fox Moving & Storage of Nashville, TN.
Fox Moving is Shady – They were late. They broke an antique piece of furniture and I am having to jump through so many hoops that I doubt I will see a dime. They left some of my furniture wrapped up in tape, blankets, and shrink wrap and I can't get them to come back. They got oil stains on a brand new mattress. They spilled diesel on my driveway that left a stain. Alex the owner could care less about customer service. I regret ever calling this company.
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