263 W 52nd St, New York, NY | Directions 10019-580340.763377 -73.984549
Neighborhoods: Midtown, Theater District - Times Square
Avoid at All Costs – Worst rental experience you can imagine. This location specializes in the WORST CUSTOMER SERVICE. Please do not go there under any circumstances. The car we received was dirty and had no gas (we weren't warned about it). The personnel is infinitely rude, absolutely incompetent, and do not care about anybody but themselves.
They close the location at 10 PM sharp. We were out of town, and called beforehand as we were running a few minutes late. We ended up getting there LITERALLY at 10:01PM, and they were walking out of the door laughing about the fact that we were one minute late, busy with their personal cell phones and refusing to TAKE THE CAR BACK. They told us that if we wanted to put the rental car in the parking lot, we had to pay for the parking, since they are not accepting the car return after hours. Staff behaved super rudely. Please do not give your money, time and business to these people. They do not deserve to be conducting any business at all.
Extra $55 daily fee for BK address! – After making a reservation on their website, we went into the store to pick up our car and found out that they charge an extra $55 "surcharge" for Brooklyn residents (based on the address on your driver's license). Not only is this a huge "surcharge" (it doubled our daily rate), it also is hidden in the fine print (i.e., they don't tell you about it until you arrive at the office). The fee by borough is completely arbitrary. The agent told us it was based on car theft rates but people who live in Manhattan are not charged this fee no matter where they drive the car and it didn't matter that we were taking the car to CT. Lastly, they expect you to pay another fee for insurance as well - isn't car theft covered by insurance? Do NOT rent from Dollar!
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