2710 N Roan St, Johnson City, TN | Directions 3760136.355782 -82.382982
i bought a honda civic on sat the 21. van redstone was excellent he took the time to listen to what i was looking for and i love the car. he went to great lengths to show me how everthing worked in the car. all of the staff that i dealt with was excellent. i had a great experiance there. i give them five stars
Buying Experience – I contacted Greg Collins and told him what I was interested in. By that evening Greg had everything in order to expedite my visit. Greg should be commended for a great job. It's salesmen like Greg that make purchasing a vehicle a good experience.
Do Not Buy a Car from this Dealership! – Apparently Johnson City Honda is selling so many cars, that they don't need to concern themselves with customer service, honesty, respect or even minimal manners. Please don't help them continue this. i would drive a Ford before i'd buy a car from Johnson City Honda.
Here's the way Johnson City Honda treats loyal Honda owners:
I contacted Johnson City Honda about the possibility of leasing my 6th Honda. (My daughter is currently driving her 2nd Honda so we have been a loyal Honda family since 1987.) I told Phil the salesman that i was interested in a new Civic and told him the monthly payment i was interested in and asked him to check my credit and see if it was doable. He encouraged me to come in and i told him i was not interested in coming in until we knew if the deal i was looking at was doable. He called me back about an hour later and told me it was and to come on in. When i got there, the first price they quoted me was about $120 more than where i needed to be. i told Phil, once again, that i was not interested in bartering and that he needed to go back to his "money man" (Jason) and bring me the lowest price and then i was going home, either with a new car or with my old car. (Which i was perfectly happy to keep.) Then he came back with an acceptable monthly payment. I loaded up my new Honda and went home. Four days later, Tony, the "finance" guy called me at work to tell me that i needed to come in and sign a new contract because the interest rates had changed. i asked him what that was going to do to my payments and he said it would raise them $80 a month. i told him i was not doing that. he said he'd get with Jason to see what they could do. when is spoke with Jason, he said i needed to come in and sign the new contract and pay $80 a month more or bring the car back. i told him i'd bring the car back.
When i got to Johnson City Honda later that day, and questioned him about how they could do this, he went on and on about it was all the bank's fault, i shouldn't be upset with them. i reminded him that Johnson City Honda is the one who quoted me the monthly lease amount and told me i was approved, not the bank. Interestingly, the new payment was exactly the same amount as the first number they gave me when i was making the deal. i believe that their goal is to get you in the car at the price you want to pay (bait), let you drive the new car around for a few days, and then have you come in and redo (switch) the loan at the price they wanted in the first case. I suppose their thought is that you'll like the new car so much that you'll agree to anything to keep it.
Don't think that the Owner, Joe, will offer any customer service or assistance either. He's much too concerned with taking up for Jason to be concerned about his customers. And if you dare to suggest that you're quite certain Jason would not have talked to a man or treated a man the way he treated me, (and i'm quite sure that's true) that will really make Joe angry.
So, to make a very long and upsetting story short, beware, be warned. i have dealt with many dealerships in the past, about 4 as i recall and in fact, bought my very first Honda from Johnson City Honda when it was owned by someone else in 1987. i have never been treated with such disrespect and downright professionalism by any business and certainly never a Honda Dealership. And all because i happen to be female and dared to simply question them about my transaction.
New Car Purchase – Last month I purchased a new, 2009 Honda Accord from Johnson City Honda, Johnson City, TN. Our salesperson, Mr. Wayne Kestner, went to great length to locate the exact model car we wanted. We received polite, unpressured treatment and were very pleased with every aspect of the transaction. I look forward to using the dealership for service for I have heard excellent remarks about that as well.
Jim Payne, Johnson City, TN
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