1382 3rd Ave, New York, NY | Directions 1007540.774031 -73.957695
Neighborhoods: Midtown, Upper East Side
Best movers in NYC – I moved a couple of times in the last few years and this time was the easiest.
I called Oz Moving, got a price, set up the move. It was a very calm and helpful lady who set me up. She also got me some free boxes that were very helpful in expediting the move (there big garment boxes).
On the day of the move, the movers were there 15 minutes early, got everything packed and loaded by noon and went straight to my new place and unloaded. I got the guys some pizza when we got to the new place and when I came down with the head guy at the end f the move as he insisted I would see nothing was left on the trucks, I saw the guys sitting to eat the pizza (over 2 hours after I got it) they didn’t stop working to eat when got it, too bad, it is much better warm.
It was quick, professional and painless.
Compared to the other moving companies I have used in the past, Oz is the best!!! I have moved within NYC about 4 times already and this is the only company that has not tried to ripp me off! They were friendly, efficient and honest. They even gave me tips on how and what to pack and also suggested what days and times I should move on so I could save money and get the best deal (getting a new apartment in NYC is expensive enough). I highly recommend this company to anyone in need of a professional moving service.
DO NOT USE THIS COMPANY!!!!!
We recently moved from Queens to the East side with Oz Moving. The initial walk through with the salesman was pleasant and built up a lot of confidence. Then once the movers arrived we still felt confident.
However, after about 3 hours of them packing our furniture (and after we gave them tons of good food and drink) they started acting completely unprofessional. It started out as an overall attitude, but it turned into much more. This long and drawn out nightmare of a move has too many details for here, but for your sake, I will bullet point a few of the occurrences. All of this was from one bedroom apartment to another. Not a big move!
-They underestimated how much furniture we have--and therefore did not send enough movers. This made the move last until 1030PM!!!!!They started at 9:00AM!!!!
-They scratched and ruined several of our most valuable pieces of furniture (to their credit they have a great carpenter who fixes the damage--but there shouldn't be such damage in the first place)
-During the move, there was constant misconduct. So much, that the building told us that if they have one more problem with the company they will not let them move into the building again.
-I caught one of the movers cutting side jobs with one of our neighbors!!! No joke, he was in a neighbors apartment helping the neighbor with something while he was supposed to be moving our stuff!!
-The things that we packed on our own came back okay, EVERY ARTICLE that they packed came back with a defect.
-Towards the end of the move, when it came time to pay--at 10:30PM!!!, the movers started laughing at us to our faces in our living room.
-Worst for last--We moved in the summer, and went away right after we moved for a month. When we returned, we realized that after this horrible move, our winter coats never arrived at our apartment (we had them pack and deliver all of our winter coats). I right away called the "customer relations" lady Nancy (who in general has a chip on her shoulder), and she gave me a vague--"I'll look into it" answer. In the mean time I made sure with my old super that it wasn't accidentally left behind at the old apartment--it wasn't.
I didn't hear back from the "customer relations" lady for a week. Called her up, she barely remembered the case and said it isn't relevant if it's a month later but that I could fill out a claim. I filled out ANOTHER claim. When I called to ask about the claim, she started accusing me of lying, and saying that I am just trying to get money from them, and that I cannot prove anything.
I told her if she wants to know about the misconduct she can ask the building management. Then, she starts yelling at me that I am trying to bribe/blackmail her and how dare I threaten her. I was in complete disbelief!!! I had to then calm her down, instead of her calming down the customer.
My experience with Oz storage is not over, because they still have not agreed to help even try to locate my winter coats, and have said that none of my insurance will cover the items THEY LOST!
Oz Storage is one of the worst customer relations experience I've had and by for one of the most unprofessional companies I've ever dealt with. I do not like writing reviews, and I really don't have time for this, but for your sake--stay away from the OZ!!!! I wish someone would have told me.
PS-Small claims court and internet reviews--here we come!!!
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