Iguana Grill

(205) 987-8240

2085 Colonial Dr, Birmingham, AL | Directions   35216

33.382726 -86.795732

 
Restaurants, Bars & Clubs

Neighborhoods:

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Menu
Buffalo Chicken Wings, Fajita Nachos, Cheese Nachos, Beef Nachos, Chicken Nachos, Nachos Supremos, Cheese Dip, Chile Con Queso, Guacamole Dip, Bean Dip... more

Reviews for Iguana Grill

Doesn't Recommend
1.0
over a year ago

I came here hearing it was a cute place with decent food. The decor is in fact very cute, and we thought we had found a great new place to come for lunch.

However, the service and my interaction with the staff was literally THE WORST experience I have ever had at a restaurant.

When we were done I asked in a polite manner to the man taking our dishes if I could speak with the manager, over a question the bartender had not been able to answer about substituting an item. I did not raise my voice, I was not using a mean or rude tone, I was not in fact dissatisfied in any way at that point. This man told me that the manager was "on break." He was immediately defensive and rude without me even saying a single negative thing. When I pressed the matter, now because of his attitude, the story changed to the manager "was not here." He became highly agitated and still, I had not so much as raised my voice. The man then proceeded to accuse me of trying to not pay my bill which was so out of left field I was literally floored. He started yelling and, since the restaurant was mainly empty, the bartender came over to ask what was going on. It was at this point I decided to get my partner back from a phone call they were making outside on the patio, since I felt like he was being overtly aggressive and intimidating to me since I was a young woman. He RAN AFTER ME outside of the restaurant and told me he was going to call the police and make me pay the bill.

Well, I called the police myself, and needless to say I am reporting this person to the Hoover police, BBB, and CoC. Never in my life have I had someone be so blatantly aggressive and down right threatening. Over a $20 tab. This is ridiculous, appalling, and the people in charge of this place should be ashamed of themselves.

Be warned, do not go here! I came home today and immediately started making phone calls. Turns out several people have had complaints about the terrible staff who are aggressive and hostile because of the questionable neighborhoods near the place. I am posting this completely true account on every site, search engine, and blog I can find because this kind of this is inexcusable, and I would hate for someone else to have to go through this.

Shame on you, all of you. Worst experience I have ever had. Plus, the food, is mediocre at best.

Doesn't Recommend
1.0
over a year ago

Pretty restaurant. Bad service. – The hostesses were rude. The servers were great but the food isn't good at all. Not worth the price.

 


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