8520 Keystone Crossing Keystone Crossing, Indianapolis, IN | Directions 4624039.9114074707031 -86.1115417480469
M-Sa 10am-9pm, Su Closed
He went to Jared! (But Glad he didn't stay with it!) – My boyfriend and I started looking at Shane Co. for an engagement ring, but wanted to look at other jewelers to make sure that we were getting what we wanted and for a good price.
After leaving Shane Co, we went to Distinctive Diamonds. My first reaction is that there was a sheriff's deputy sitting at the front door and greeting you. It made me feel like I was in the ghetto somewhere. After getting over that, we ended up having trouble getting someone to actually help us. When we finally did have someone help us, I told the sales lady what I liked and she took me to something totally different and tried to talk me into something else. Needless to say, we were less than pleased.
Then we went across the street to Jared. The sales lady pulled a couple of diamonds for me to see, one of which was their signature "Leo" diamond. My first reaction was, "OMG, this is yellow!" When I told her that I felt it looked a little yellow, she said that it was because of the yellow walls and that we would need to go outside to see how it sparkles. We did end up doing this, but my gut reaction was that even a CZ would look pretty and sparkle outside, what is that going to tell me? They also kept taking my boyfriend away from me and talking him into things that I probably otherwise wouldn't have let him be talked in to. They ended up, before I even knew it, telling him that the diamonds and setting that I was looking at couldn't be guarenteed to be there unless he applied for a Jared card and bought it all today with the thought that he could cancel it within 30 days if he wanted to. Even though the price was $500 over what he said his budget was, he reluctantly went through with this option because she said "I can't do any better than that", but had buyers remorse afterwards. He also learned after paying and taking a closer look at the receipt, Jared had some hidden fees that we were not expecting including a fee to set the diamond in the setting and a fee for the warranty.
We then went to dinner and talked about how when we left Shane Co. we felt all warm and fuzzy inside and when we left Jared, we felt like we had been duped. The next day, my boyfriend called to make an appt to go back to Shane Co and talk to Jen P. so that we could see again what they had to offer and compare it to what we had seen and been talked into at Jared.
We went to Shane Co again today and saw Jen P. for a second time. She was awesome!! She was able to answer all of our questions for us about what we were feeling uneasy about with Jared as well as educated us on the actual diamonds and settings. She also asked what my boyfriend's budget was and actually was able to keep us not only within it, but even a little under (including tax)! (He was thrilled!) There were no hidden fees on the receipt either, just the diamond and the setting like we had talked about. We walked out of there extremely happy and comfortable with the decision we had just made. We also had a better quality setting and diamond than we were looking at at Jared and it was $1,000 cheaper!
We immediately left Shane Co. and drove to Jared to sign the papers to cancel the stuff my boyfriend he kept on hold. We will be doing all of our business at Shane Co. from now on! We are very satisfied customers and would recommend them to anyone!
Run screaming from this place! – My husband bought my engagement ring and wedding band here and it has been a horrible experience. We ordered my ring and it came in completely different than what is was suppose to be. The diamonds were smaller and the band was made in such a crappy way that hurt my finger to wear it (because the prongs were larger on my ring than the display model they had in the store). We tried for two years and Jared's wouldn't fix it. Since it actually hurt to wear the rings I ended up getting another setting at a different jeweler and had my center stone reset. I have a $4k setting sitting in my jewelry box that I'll never wear again and no one would want to buy it.
Red Flag – I read 2 bad reviews which should have been my first red flag(s). I called them anyway and they told me I could have my platinum and diamond ring set resized within 2 hours that day. I was desperate and ran up there within 15 minutes only to be told it would be a couple of days - red flag #2. The sales lady went from counter to counter for different forms, ring sizer, and consulting with other staff, taking a phone call, etc. and kept telling me she'd be right back - red flag #3. I hadn't done research on how much resizing was when she told me it was over $400, but reassured me they were very competitive - red flag - do your research. After completing the transaction but before leaving the building, my husband returned my call to tell me not to have them do it. So glad he did, I got my money back on the spot and found the owner of The Gold Cobbler who didn't waver from his info from the phone to my visit in person, was very sweet and humble to have my business and did outstanding work within one day like he promised. No huge, fancy showroom with a bunch of people standing around gossiping or running around chasing their tails...and the cost was half as much - more competitive as I learned from calling other jewelers in the area. Go with your gut intuition when you encounter red flags, this being just one more!
DON'T GO TO JARED – My husband purchased a platinum and diamond wedding ring for me at Jared for roughly $9K. Had it appraised at Jared, they placed the value for insurance replacement at $10.5K (which is normal to be a bit higher than purchase price). Had two subsequent appraisals done for our insurance policy. Both appraisals put the insurance replacement value below $8K. That's the first issue.
Took the ring in to be re-sized after a couple of years. While they were sizing the ring, several stones fell out of the setting. They had to send it offsite for repairs (without telling me).....three weeks later, the ring comes back in....THEY HAD REPLACED 8 STONES IN THE RING WITH MUCH DARKER QUALITY STONES AND THE PLATINUM SETTING WAS COMPLETELY RUINED. They no longer carry the same mounting (or anything even close) and after three attempts to "fix" the setting, they have offered a $100 gift card. Because of the detail in the setting, they are unable to fix it. All we are asking for is $2500 back, which was the cost of the setting itself. They won't budge and we are now taking them to court. I have since found out that we are hardly the first customers to have this same issue. Jared damaged the ring, not me. They should be willing to accept their fault and just let us take the money for the setting and go elsewhere. Horrible experience!!!
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