Windows >Hanson's Windows
3480 Broadmoor Ave Se # 101, Grand Rapids, MI | Directions 4951242.900431 -85.577102
I am writing to compliment Hanson's for an exchange I had over the last few weeks regarding a warranty issue on my windows.
I found that my main bay window had issues between the inner and outer panes. I called the service group at Hanson's, frankly expecting push back. It was one of the most pleasant and quick issues I've ever had. Someone was out to measure in a couple weeks, and just today Pete and Jeff put in the replacement window.
Hanson's clearly values and honors their commitments, and that is a testimony to a dying aspect of our society - good service!
My siding and new gutters have been completed and I wanted to thank Hanson's again for a job well done. In particular I want to commend the siding crew chief - Jason Galazka - for his much appreciated attention to detail, time management, efficiency, and appreciation of the age of my 1936 craftsmen bungalow. He was also very respectful towards me. Each day (Monday to the following Wednesday when I was home or arrived before the crew left) he reviewed throughout and at the end of the day the progress of the installation, what was going on, what was done to insure it was properly installed, etc. I could hear his guidance of his crew - Ed and Devon - which was a mixture of instructional, detail in measurements and application, and customer satisfaction. He is an excellent representative of the professionalism which I have come to expect from Hanson's. I even think my old house feels younger. All I know is that when I drive up to it - it is beautiful even at night. My handyman was here yesterday and was impressed with the caulking and detail around the windows (most of which were installed by your company over the past 2 years). His comment was that all of his customers who have had Hanson's apply new siding have had the same results. Just wanted to let everyone know how grateful I am.
I thought it would cost too much, but they worked with me and gave me a reasonable price and an excellent product. We tried some independent contractors with low prices, but I chose Hansons because I knew their quality of work would be good and that they would be around later if anything happened. Their people were extremely efficient. They were polite. They kept everything clean and didn't leave a mess. They were in and out in a timely manner. I have no complaints whatsoever.
I just think that they are an amazing company. I was prepared for the worst when we got our windows, expecting to have to deal with painting and cleaning. They took care of everything. This is the best experience I have had with work on my home. All the windows went in beautifully.
I am most satisfied with the installation, the look of the windows, the beautiful frames. I am so glad I went with 1-800-Hansons. We had about 4 other quotes, and once we saw Joe's presentation, we were sold. The frosting was the warranty. After we heard about that, my husband said "Get the checkbook." Who gives you a warranty nowadays? I have spent over $500 for a warranty on my washing machine. You can't get that kind of warranty on a car! I am so pleased. I love my windows.
My original windows were Wallside windows and they were over 15 years old and when I called them out they weren't honoring any of their policies. I have my papers from when they were originally installed and they wouldn't honored them. And another company I had come out were looking very unprofessional when they came out to the house. Since a couple of my friends had had windows with Hansons I went with them.
We were very happy with the service that was provided, there is nothing that we would recommend changing. It was all wonderful!
I was completely satisfied from start to finish. There was no downside to any of it. The compatibility of the new window in appearance to my existing windows was a concern. This was a single replacement window for a defected contractor window. I was concerned that the appearance would be reasonably consistent, and the salesperson answered my questions well. I did survey four other contractors. Hansons didn't win on price, but I decided to go with them because of their reputation. I'm a member of Angie's List, and Hansons showed up quite well on there.
I was most satisfied with the installation process because everything from the installers to their work performance was very good. My main concern was if they were going to be able to fix my roof the correct way. I wanted to make sure they would be able to do the job and prevent any future leaks. 1-800-Hansons did a great job on my roof and I am very pleased with the work they did. I chose 1-800-Hansons over the other contractors I was considering because the other three companies could not offer me the 30 year warranty that 1-800-Hansons offered. I liked that they can stand behind their product.
Appreciation – This review is to show my appreciation for all that Hansons Windows has done for us over the years. In 1997 we were in need of some work on our house and we chose Hansons because we felt that we were getting all of our needs met at an affordable price. We chose to have our roof, vinyl siding, windows, gutters, storm doors, all done by Hansons. Over the years we have had some material problems come up which Hansons acted on very fast and corrected the problems. Three of our ten insulated windows went bad on us and they were replaced without a problem. This past fall, I noticed that our shingles were starting to fall apart. I called 1-800-hansons and they got a roofing inspector out right away to determine the cause. After their investigation process Hansons determined that the shingles were defective and installed an entirely new roof under warranty. Hansons will get my future business and if I know anyone in need of homeimprovements Hansons will be highly recommended by our family. Hansons stands by their work 100% and are very honest.
Windows Look Great – The work we had completed by Hansons Windows turned out as we had hoped, without disruption. We love how the interior and exterior of the windows look. When we received our estimate, the salesman was knowledgeable, understood what we were looking for and gave us the best option for our budget. I am pleased with our purchase from Hansons Windows, and have recommended 1-800-HANSONS to our friends.
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