1301 W Copans Rd # A4, Pompano Beach, FL | Directions 3306426.261314 -80.142681
HONEST, DECENT AND GREAT SERVICE IN ELECTRONICS – We must be aware of our attitude, when going to repair an appliance…Ladies & Gents IT IS NOT the fault of the repair company/reprensentives.
I know because I was a little upset. Bought a TV back in 2007 never worked properly it is a 55" so you know about how much I paid -due to illness hardly used it, was using the one in my bedroom. Called Sony they gave the number to Electronic Laboratories @ Copans.
This company really raised the bar on customer service! I went in with a chip on shoulder, no warranty I needed to pay but to my surprise, I was greet with sympathy and understanding, plus FREE advice.
My TV had a recall the set had a bad optic block, they said the repair was $1,350.00. That Sony had paid for repairs in the past, but recently began providing a discount off replacement TVs!
Need repair of an electronic item? These are great people. How often do you find a business that tells you what to do, and does not give you the round around to get your money when there no fixing it!
Don't think twice just go by and see these honest people. BUT remember leave your chip at the door. I promise, you’re in for life, you will NEVER go to another repair store ”THEY ARE THE REAL THING”
Business Is Helpful and Honest – I have dealt with this business for a number of years. Sometimes I hired them to do repairs and other times they gave me an excellent recommendation and did not a repair. Just recently they they really raised the bar on customer service.
I went in with several photos of 60" Sony Wega to ask why myt TV had a number of blue swirls or lines. They advisedd that my set had a bad Optic Block. They gave me a phone number for Sony and advised me to call Sony and discuss it with them.
They explained that the repair was about $950 and that Sony had paid for repairs in the past but they thought that Sony had recently begun to provide a discount off replacement TVs. I called Sony and got a great deal buying a new TV' about 33% of retail.
Need repair of an electronic item? These are great people. How often do you find a business that tells you what to do so that YOU DO NOT HAVE TO PAY THEM. Don't think twice just go by.and see these honest people.
10 Minute Fix – Found the shop on the Marantz website - my AV receiver had the flashing light went online saw that I could reset it myself decided not to chance it and take it in since it is still under warranty. While we worked on me providing the bill of sale for the warranty work the guys took the receiver back and did their magic. I was prepared to leave the receiver there and come back for it - great that I did not have to - thanks ELTR!
Going the extra mile – It's rare these days to get acceptable service, but I have to compliment Jason at Electronic Labs who heard my complaint about poor service from the manufacturer on my warranty repair and called the company and got an excahnge unit shipped to me within a few days. He called several times and put me in touch with the right person to make it happen. I've used E.L. for warranty work in the past and had good luck so even though I live 20 miles away I keep going back because they are the best around.
Fair, Helpful and Honest – It's a breath of fresh air these days when you're treated fairly and are helped to understand electronic problems and solutions. And further, to help a customer with the manufacturer. I found that to be the case with this company, who I have used for service on several occasions. I would highly recommend their service.
Major Ripoff Artist! – Company is $53 just to look at your set (non-refundable). This is much higher than most TV repair shops which charge about $29 for a diagnostic fee.
I called up after I dropped off my TV to find out about the status, and left two messages, both of them unreturned. Eventually the company called me up to ask me if I wanted to replace the board inside the TV which they said needed to be replaced. I told them to go ahead, since I was already comitted for $53.
They said any repairs would be deducted from the $53 I had already spent. The receptionist, who is not very friendly, said it would be $225 plus tax to replace the board, that would come to $185.50 after the $53 diagnotic fee was taken into account.
When I got there, the unfriendly receptionist asked for $190.80 she said there was a junk-fee for "shop supplies" for $5.30. She said that I signed my paperwork acknowledging that, and then she pointed to a board that had about fifty different prices, one of them said shop fees $2, which certainly doesn't match-up with $5.30.
I later checked my paperwork; it said shop fees of $5.30 wil. This is not English and it frankly means nothing when someone who is just getting an estimate looks at this unintelligible English.
This company is all business and all about sacking you for as much money as possible, they will nickle-and-dime you anway they can! After I paid all their ridiculous fees, including $90 per hour for labor, the technician didn't even offer to carry the TV out to my car.
If I spend ten dollars at Publix they carry out my groceries; at this place they offer no extras, except extra charges to sack you as much as they can. Awful service--they should be called the Dewey, Cheatem and Howe of TV repair!
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