Portland >Pets & Animals > Tigard Animal Hospital
13599 Sw Pacific Hwy, Portland, OR | Directions 9722345.421763 -122.784742
Mon-Fri 7:30am-6pm, Sat 7:30am-2pm, Sun Closed
Neighborhoods: Bull Mountain
DO NOT TAKE YOUR ANIMAL HERE!! – To the Manager of Tigard Animal Hospital,
I am contacting you about a bill that was sent to me 9 months after services. I was told there was an issue with my card be charged.
My dog Ginger had some wounds on her feet. I was told to try soaking her feet in a solution to remove them. When this did not work I was told you would need to Biopsy the wart like bumps. I called in and was given a cost for treatment. Although we were not prepared at the time for such an amount, we agreed (my husband and I) to seek the treatment. I drove from my home in Hillsboro to your facility in Tigard because I always liked the previous experiences with Tigard Animal Hospital. Most clinics are out to take your money over caring for your animals. I thought your facility was different however after this experience I will no longer bring any of my animals and I have reported this incident as well as notified every comment page I could find a listing for your site.
You see after making the early trip to drop her off before work, I received a call at work telling me it would be more money. Imagine my surprise…you told me one price, wait till you have my animal, make me think it is cancerous and then say you want more money. I love my dog, so I want the biopsy done. We make an arrangement to pay the agreed upon price and a later payment for the balance. I am abhorred that your customer service is to NOT honor your own mistake but take advantage of your customers love for their animal.
The worst part, is when my husband picked Ginger up from your facility she was bleeding all over your floor. Apparently the additional cost does NOT include proper bandage on an open wound. There was nothing placed on her paws. Her bleeding paws were bare!! In a place where other sick animals walk in and out, my dog is bleeding all over. When your staff came out to clean up she commented “wow this floor is filthy”….of course not realizing clients overheard her!!
Imagine my surprise after all this, when, about four months after the biopsy the same ‘warts’ appeared. I researched and found that some benefited from puppy immune booster supplements. Sure enough, the warts disappeared and have not come back.
You will get sent your outstanding bill of $54.31 on January 13th. My prayers are that others are not duped by you and that you gain some compassion when dealing with customers who love their animals. I understand mistakes are made, but I also know how ill will it is to lose customers over such a small amount!! Also, clean your floors!!
Very Reasonable Prices – I took my animal here during one of the Saturday vaccine clinics. It was something like $10 for the rabies shot, with the exam fee waved.
Participates In The Oregon Spay/Neuter Fund Coupon – One of the few places in town that participates in the much-needed Oregon Spay/Neuter Fund coupon.
I trust them – My dogs are more important to me than anything else in my life. I fully entrust their care to Dr. Genova. The staff remembers me every time I call the clinic. I've never felt like just another customer.
Most Definitely the Best – I have had nothing but wonderful service and quality care at this vet! I've had several dogs and cats over the years, and have had lots of experience with good and bad vets. These people are definitely the best.
Would Recommend – I would (and do) recommend this clinic to anyone with pets. We take both of our dogs there!!!
I am quite happy with the friendly knowledgable staff. They give thorough answers my cat care questions and relieve my anxieties.
They are gracious to my cat, Karina.
Few places in town that participates... – This is one of the few places in town that participates in the Oregon Spay/Neuter fund coupon. I definitely take my own pets here.
You have a terrific and helpful staff and Dr. Genova is wonderful. We especially are delighted the laser treatments our 13 year old dog has received. His level of activity has improved so much. Also, when we make appointments we get in right away, often the same day! Keep up the good work!
Tigard Animal is really good despite the reviews – I have been to many clinics and the Tigard Animal Hospital isn't bad at all. Pretty good prices on vaccines on Saturday, and great training available.
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