2101 Ne Independence Ave, Lees Summit, MO | Directions 6406438.951389 -94.363985
All 5's. Robert's service department is efficient and tries to be economical for the customer.
Thanks for making car purchase a low or no pressure, joyous, mellow, laid back experience! You're knowledgeable- timely updates- everything was enjoyable.
I hope Lee's Summit Subaru knows what an asset they have in you!
I am shocked at the positive reviews for this dealership's service department. Perhaps they have lost quality employees recently or we caught them on a bad day, but their service department was dishonest, inefficient, and ineffective. They lied about the price of service (while we expected to pay a lot at a dealership, there was a full hundred dollar difference from what we told to what we paid), took six hours to do routine maintenance that shouldn't have taken half that time, and did not fully change the transmission fluid (while giving the indication they would and charging for it).
While I do not mind spending money for quality service, I very much DO mind paying to be deceived, giving money to a dishonest business with unethical practices. I feel that doing anything other than warning everyone I know--and everyone I may be able to reach through the internet--about this business' actions would be a disservice to other dealerships that may not be unethical and wrong. We understand that dealerships have a history of overcharging for service, but this takes it to the extreme. There are no excuses for it.
Thank you, once again, for a great experience in purchasing the Outback on Saturday morning. We look forward to seeing you again.
Outstanding service. Service department went beyond the call of duty. This is why we come to Lees Summit Subaru! I'd do a commercial for you folks...that is how happy I am with the service!
James has called to thank me, and the service department has already called to set up an appointment to complete the finishes on the interior and exterior of my car. Every category gets the highest score of 5, or 'yes' as the case may be, but I would double or triple James's score to a 10 or 15. He is courteous, personable, and patient without talking down to me. I also appreciated the finance man's manner and professionalism. Everyone was friendly and helpful. Thank you for a very positive experience.
salesmen who still retain the ability to be polite make this my favorite place that I have purchased a car in the last 20 years. This is the best Subaru dealership in the Kansas City area.
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