Decorplanet.com

(800) 504-9974 | View Website

1530e Mcdonald Ave, Brooklyn, NY | Directions   11230

40.615609 -73.974648

Open Hours

M-F: 10A - 7P

Sa - Su: 10A - 6P

 
Beauty Supply Stores, Bed & Bath  more

Neighborhoods: Mapleton

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Owner verified business
 
 
 

Reviews for Decorplanet.com

6 months ago

Decor Planet was able to help me design my new bathroom exactly how I pictured it. I got everything from here shower panel, sink, vanity, jacuzzi tub, toilet, and much more. I was able to design a 5 Star bathroom at a 3 Star price. I was really happy about what I got for the money I spent. I will always go back to them and suggest them to Everyone I know. Thanks Decor Planet!!!!

Doesn't Recommend
7 months ago

I had a great experience with Vladimir buying vanities for three bathrooms in Abilene, Tx. No problems beautiful.

Here is the nightmare scenario in real life. I need 3 commodes call for Vladimir and get someone named Alliona. The commodes come. Too small. Need to be returned. I had already picked out 3 other commodes from Décor. The cost to return 185.00 plus 20% restocking fee. I agree. Their return policy says nothing about returning products on a palet. Décor classifies the commodes as vanity to save shipping costs. The shipper doesn't know this. Ali tells me I will be called by the shipper when she comes to pick up the commodes. The shipper calls and says Décor has told her to pick up a vanity. I tell her do you have the right address. I have commodes to pick up. 9 total pieces repacked in their original boxes. The shipper says she won't pick up the commodes because she was told to pick up a vanity. Ali tells me since you told the shipper they are commodes and not a vanity It is going to cost you more to return. I got blamed for telling the truth and my commodes are still sitting in the living room. This was in March 2013. It is still going on. Décor Planet never contacted me when they received the merchandise and the tracking #'s say they got from Texas to Brooklyn. I have not gotten a refund, a call, a response. World MasterCard classified their actions as dishonest, I have had to get an attorney. My attorney said the shipper wouldn't pick up the commodes to protect herself from liability and fraud. This is the dark side of Décor Planet. Make sure you know every single detail and get it in writing like I have to protect yourself. They will not protect you. I have read the reviews of other Décor Planet sufferers. This isn't a rare instance where the merchandise is returned and the consumer is left without a refund. Check out all reviews and listen to them.

Ali tells me they classify the commodes as vanity to save shipping cost. This is the red flag that I should have paid attention to. Did the shipper know this? No. She refused to pick up the commodes. Wise decision on her part. Have an attorney standing by.

9 months ago

Decor Planet is top notch! Their customer service is second to none and a rare breath of fresh air in today's online world. Twice I have contacted them with a need for an obscure piece for my shower panel and both times they have come through not only with the part but at an incredible deal! I would give them a score of a 20 on a 1 to 10 scale if I could -- great company, great personnel and great customer service!

Recommends
12 months ago

I ordered the Fresca bathroom vanity a few years ago. It's beautiful!! In the beginning decor planet was VERY helpful if getting any issues rectified. As big as the unit was ..only one piece had slight damage to it & was replaced with no questions asked, free of charge and no shipping! Now...3 years later I need a replacement part (not under warranty) and the customer service has been impeccable! Needless to say, they are replacing it for me hassle free and I couldnt be happier 3 years later! Great job Decor Planet!!

Highly Recommend!

Recommends
over a year ago

I remodeled my office and DecorPlanet was great to work with! They were very helpful in ordering, I received my order on time and undamaged and they even checked to make sure I was happy with my order afterward. Since then I broke a faucet and their customer support was quick to help, sending me a new one promptly even though it was already passed warranty. I will definitely use them again and recommend them to others!

Recommends
over a year ago

I've ordered several items from Decorplanet from the Fresca Ottimo Bathroom collection: a double towel bar, a toilet paper holder, a towel ring and 2 bathroom hooks. Everything arrived extremly fast and packed very secure. I was impressed with the quality of the set. Highly recommended. Would buy again.

Recommends
over a year ago

I received an excellent customer service at Decor Planet! The sales person assisted me with determining correct dimensions for a sink cabinet which I was purchasing. Two weeks after delivery I discovered a scratch in the cabinet mirror and came back to the store to discuss my options. Even though a long time has passed since delivery date Decor Planet replaced my item. I am very satisfied with their service and would recommend Decor Planet to everyone!

over a year ago

I bought everything for 2 bathrooms (master one and small one): vanities, toilets, shower panels - all are great!

Personal very helpful and polite.

Everything we got - very good quality, was delivered very fast.

Outstanding site and very good showroom in Brooklyn.

We can recommend it to everyone! and we will definitely come back if we need something else.

Thanks you decoreplanet! Thanks to our salesman Vladimir who helped us a lot.

Recommends
5.0
over a year ago

I built a house last year, we bought four sinks, three toilets, and many faucets from decorplanet. The products are top notch. Customer service is outstanding as well. They replaced a sink top that damaged during shipping in less then a week, no questions asked. I would have to say the products being constructed well, the deep inventory, and great customer service. One of the best companies I've dealt with in a long long time.

Recommends
5.0
over a year ago

I purchased a bathroom vanity,sink,faucet, and mirror for remodel of my bathroom.It was the best and original product,best price,highest quality,and great (local) customer service beyond any other on line ,specialty store,or local DIY store.

Their customer service is unparalleled and in U.S.A..

I am looking forward to my nect remodel and ordering from decorplanet!

You Rock!!!

T.Grazziani

SoCal [edit review]

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