Florence >Beauty > Cloud 9 Salon
393 Mount Zion Rd, Florence, KY | Directions 4104238.955672 -84.629125
Sat: 9am-5pm, Wed-Thu: 9am-9pm, Fri: 9am-6pm, Mon-Tue: 9am-8pm
~ I have tried a lot of salons in the area. This by far is the best! Best haircut and color I've ever had by Cloud 9. Staff are all very nice and welcoming. Salon is beautiful. They have a spa I have not tried yet, but I'm planing that next :)
Love my new haircut from Molly. She is wiz with curly hair. I have had so much trouble finding someone that understands and will listen to what I really want. I will definitely be back and excited to try their spa as well since they won Best of NKY!!!
So impressed with this salon and spa!!! My husband bought me a gift card for Christmas for a spa package called " The Ultimate Daycation". Everyone was so professional and friendly. I received massage, facial, manicure, pedicure and a hairstyle. I was treated like a queen. This place is a hidden gem and I will definitely be back...Thank you Cloud 9!!!
Horrible horrible spa. I made the huge mistake of calling this spa and paying for a gift certificate which was supposed to be a Christmas gift for my mother. Talk about a Christmas nightmare! They are certainly nice enough when they are taking your credit card number and expiration date but after that, the party is over. What a bunch of incompetent, ill-mannered individuals in this store! I called in the Friday before Christmas because my mother still had not received the gift (ordered on Monday) and she lived right up the street. I was told I purchased the gift at the last minute so I shouldnt be surprised if the Post Office didn't deliver it in time or lost it. WOW - so much for accountability. There is no way I would send my mother to this spa, much less go there myself. I requested a refund. I wont go into that conversation except to say it shaved years off my life. The woman on the phone kept saying she was just a child and I was a grown woman and should not hold her responsible for things beyond her control. I don't know who is actually at this store, but it all sounded incredibly problematic. Save your money and use the spa down the street. I called a different spa who, after taking my phone order for over $200 was more than accommodating. That is how that experience was supposed to go - when someone takes your money, they are at least cordial. This place is anyone's holiday nightmare. When they go out of business - which will eventually happen, I am celebrating. Too many bad businesses out there who don't understand the idea that customer service is important and this business is a prime example. I wouldn't let any loved ones set foot in this place.
Love this place – very happy with the cut and color I got from Cloud 9
Pleasantly surprised~* – I came for my first visit a few weeks ago~* I was really pleased with my service~* I was welcomed warmly by staff~*
I have been to all but around.... two or three hair salons in the Northern Kentucky area (I know ^-^;;) but this is the best so far~~*
My stylist was really helpful~* I've tried to get bangs done before, three times at three different salons (for a much higher cost, at that) and they all made me look horrible~*
Yet my stylist was able to give me beautiful bangs on the first try~* Just how I wanted them~*
Their pricing was definitely reasonable too~*
I highly recommend this salon~*
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