9 Highland Ave, Fort Thomas, KY | Directions 4107539.078444 -84.449182
one of the worst run businesses i have ever seen. i dropped off a dress for her to hem and 4 visits and 1 month later it was still not hemmed. i went in when she said it would be finished; not done. i went in a second time and she said she had spilled grease on it and had to take it to the cleaner!!! went in a third time; still not done. went in a FOURTH time and saw her pick it up OFF OF THE FLOOR and put it on a hanger to give to me saying it was finished when in fact, she hadn't hemmed ANYTHING!!! she flat out lied to me and knew it. unreliable, unprofessional, insulting, and overall a terrible experience. not sure how it could have been any worse!! save yourself the headache of frances!!!!
No Comparison! A+ Service – I have used Alterations by Frances many times and she has never disappointed. She is professional, yet very personable and makes sure you get the results that YOU want! Professional service and quality work! She also makes sure that the alterations are done in an exceptionally timely manner! I would highly recommend her to anyone wanting quality, reliability, affordability and your alterations done in a timely manner! A+
Great Alterations, Affordable Prices and Fast Services – I have gone to Alterations By Frances for several years now. I am so happy she is here in the area. I get personable service, affordable prices and a quick turn-around time.
There was even a time that I forgot to bring heals and Francis herself let me borrow her shoes to try on my dress pants. I was so grateful.
Thank you Francis.
Wondeful Alterations!!!!! – Frances has been doing a wonderful job on alterations of all kinds for myself, my family and friends for over twelve years.
She has done all of the alterations for all of the weddings in my family, five total. She has done fabulous work on very bridesmaid dress and formal that I have ever had to wear, approximately thirteen and counting!
She had to spend a considerable amount of time on my wedding dress and it looked absolutely perfect. The whole dress had detailed beading and she did an absolutely great job on it!
Every time I refer a new person to her they are very, very pleased with her work. She is very easy to work with and very personable!
I was shocked when I read the earlier review because this has never been my experience with Frances. My family is very picky and she has always done a superb job for us. I would recommend her to everyone!
Worst Alterations EVER!! If you are a bride to be, steer clear of Frances! I recently took a bridesmaid dress to ‘Alterations by Frances’ and it was the worst experience I’ve ever had. The dress was very simple, and needed to be taken in only a bit up top, and it needed to be hemmed. I dropped the dress of on a Tuesday and she told me to come back in a week to pick it up. I came back to take it home…good thing I tried it on first! The hem was uneven and jagged and she took it in at the straps rather than the sides, and my arms couldn’t fit through the holes! Also, it wasn’t even steamed, the entire thing was wrinkly. I was worried but she assured me she could fix it. I came back a third time and it still wasn’t right. The hem was still uneven and she used the incorrect stitch, causing it to roll up at the end. The arm holes still weren’t fixed and the back now poofed out because of the haphazard way she attempted to rescue such poor work. At that point I took the dress to my preferred seamstress (Rip N Stitch in Florence, KY). ‘Rip N Stitch’ had to take the entire dress apart just to fix it properly. She also found that Frances used, purple, black, navy blue, tan, and dark green thread all on a purple dress.
Unfortunately, I’d like to say that I was an exception, but another bridesmaid, the mother of the bride, and the bride all had issues with their dresses as well. They had to take theirs to ‘Fix 2 Fit alterations’ in Union, KY to be rescued! The seamstress at ‘Fix 2 Fit’ said that she recently had another bride come in with a mangled dress from Frances’. The other bridesmaid had the same issue with the arm holes, the mother of the bride had a horrific hem as well as two holes in the seams, and the brides dress was taken in so much that she couldn’t sit or breathe (when it wasn’t even supposed to be taken in at all). On top of a mess of our dresses, Frances couldn’t keep the appointments straight. There were a few times we showed up and she said she wasn’t expecting us although appointments had been made for each fitting. She never wrote anything down and it took her 3 times to get the bride’s bustle correct. All in all, it took the bridesmaids 3 fittings each, the mother of the bride 3 fittings, and the bride 7 fittings and we all had to take our dresses elsewhere to be salvaged enough to walk down the aisle. Her work is nightmarish!
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